Category: CX

Platform-driven approach determined as next phase of enterprise AI transformation: report

2 months ago

Teddy Cambosa

According to the study, 51% of surveyed organisations allocate at least 5% of their IT budgets to AI initiatives. However, only 26% described themselves as advanced in operationalising AI.

Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption

2 months ago

Teddy Cambosa

The appointments are part of the company's strategy to deepen collaboration with technology partners, systems integrators, resellers and developers as organisations increasingly seek to integrate AI with business workflows, data and customer engagement systems.

Salesforce expands AI capabilities for Singapore small businesses with Agentforce and Slack CRM

2 months ago

Teddy Cambosa

The company also said Agentforce incorporates security and governance controls intended to help businesses keep customer data within Salesforce rather than relying on external AI applications.

Around 75% of contact centre leaders cite legacy technology as barrier to omnichannel service: report

2 months ago

Teddy Cambosa

The update comes one year after Zendesk acquired Local Measure and introduced its AI-native voice offering as part of the Zendesk Resolution Platform.a

SAP appoints Verena Siow as president of Asia-Pacific region

2 months ago

Teddy Cambosa

Siow will oversee the company's operations across the region with a focus on customer success, business transformation, and helping organisations maximise the value of their SAP technology investments.

globe business google enterprise customer experience

Globe Business launches Google Gemini Enterprise platform to help firms scale AI-driven customer experience

2 months ago

Aliza Carmona

Philippines – Globe Business is rolling out Google Gemini Enterprise for Customer Experience (GE CX), an AI-powered platform that enables businesses to manage customer engagement across the entire journey, from product discovery to after-sales support. Powered by Google’s AI infrastructure, GE CX is...

NAB rolls out conversational AI analytics tool to accelerate customer insights

3 months ago

Teddy Cambosa

The rollout is intended to move teams beyond reliance on static reports by enabling access to shared datasets across the bank.

Income Insurance transfers HIVE digital insurance platform to EFGH

3 months ago

Teddy Cambosa

As part of the transfer, employees involved in HIVE's development and operations will move to EFGH to maintain continuity of the platform and its services.

2X acquires Knownwell to expand AI-driven GTM services

3 months ago

Teddy Cambosa

Knownwell brings a team of AI engineers, data scientists, and commercial intelligence specialists to 2X, along with technology designed to support AI-powered workflows and commercial operations.

Visa, Mintoak partner to expand merchant SaaS offerings for acquirers across APAC

3 months ago

Teddy Cambosa

Under the collaboration, Visa and Mintoak will combine their respective payments and software capabilities to enable banks and financial institutions to offer merchants a broader suite of services.

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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