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Category: CX

2X acquires Knownwell to expand AI-driven GTM services
2X acquires Knownwell to expand AI-driven GTM services
1 month ago
Teddy Cambosa
Knownwell brings a team of AI engineers, data scientists, and commercial intelligence specialists to 2X, along with technology designed to support AI-powered workflows and commercial operations.
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Visa, Mintoak partner to expand merchant SaaS offerings for acquirers across APAC
Visa, Mintoak partner to expand merchant SaaS offerings for acquirers across APAC
1 month ago
Teddy Cambosa
Under the collaboration, Visa and Mintoak will combine their respective payments and software capabilities to enable banks and financial institutions to offer merchants a broader suite of services.
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8x8 expands ‘AI Studio’ capabilities with real-time voice translation and new AI features
8x8 expands ‘AI Studio’ capabilities with real-time voice translation and new AI features
1 month ago
Teddy Cambosa
The new translation feature builds on earlier AI model enhancements within the platform, including support for OpenAI’s GPT-Realtime-2 model, which the company said improves transcription accuracy for accented and non-native speech.
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VIB expands Salesforce deployment to strengthen AI and customer experience capabilities
VIB expands Salesforce deployment to strengthen AI and customer experience capabilities
1 month ago
Teddy Cambosa
The Vietnamese lender said the initiative aims to help unify customer information, provide frontline employees with a more comprehensive view of customer profiles and interactions, and improve engagement across digital and physical banking channels.
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Ping Identity expands ‘Runtime Identity’ for AI agents across AWS, Google Cloud, and Cloudflare
Ping Identity expands ‘Runtime Identity’ for AI agents across AWS, Google Cloud, and Cloudflare
1 month ago
Teddy Cambosa
Ping Identity said the expanded integrations are intended to help enterprises scale AI deployments while maintaining governance, visibility, and control over AI-driven operations.
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Singapore leads APAC in AI customer communications deployment but records high rollback rate
Singapore leads APAC in AI customer communications deployment but records high rollback rate
1 month ago
Teddy Cambosa
The report suggests that enterprises have moved beyond the challenge of testing AI systems and are now confronting issues related to performance, reliability, and operational control once deployments go live.
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MY-based Respond.io raises $62.5m to expand AI-powered customer conversation platform in North America, Europe
MY-based Respond.io raises $62.5m to expand AI-powered  customer conversation platform in North America, Europe
1 month ago
Teddy Cambosa
The funding round was led by Camber Partners, with participation from Endeavor Catalyst and existing investors.
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From ambition to outcomes: IBM Philippines' Leo Capinpin on making AI work at scale
From ambition to outcomes: IBM Philippines' Leo Capinpin on making AI work at scale
1 month ago
Teddy Cambosa
Speaking to UpTech Media, Leo shares how his focus is on helping enterprises build trusted AI foundations while preparing for emerging technologies that could reshape how organisations operate in the years ahead.
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Salesforce agrees to acquire AI customer service firm Fin for $3.6b
Salesforce agrees to acquire AI customer service firm Fin for $3.6b
1 month ago
Teddy Cambosa
The proposed acquisition, which remains subject to customary closing conditions and regulatory approvals, is expected to close during the fourth quarter of Salesforce's fiscal year 2027.
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Tencent Cloud introduces AI agents and model platform to support enterprise adoption in Southeast Asia
Tencent Cloud introduces AI agents and model platform to support enterprise adoption in Southeast Asia
1 month ago
Teddy Cambosa
The company said its AI ecosystem is designed to enable organisations to deploy tools such as WorkBuddy and Miora while maintaining governance and compliance requirements.
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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