Category: CX

Mastercard to offer faster card bill payment solutions, enhanced customer experience with ‘Bill Qkr’ (1)
Mastercard to offer faster card bill payment solutions, enhanced customer experience with ‘Bill Qkr’
Singapore  – Mastercard, a global company in the payment industry, has recently announced the launch of Bill Qkr, designed to streamline the payment process among consumers. For this initiative, the company will offer faster card bill payment solutions, enabling merchants, acquirers, payment...
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GrabMaps, Loqate partnership to enhance location data accuracy in SEA_11zon
GrabMaps, Loqate partnership to enhance location data accuracy in SEA
Singapore – Loqate, a global address verification firm, has recently collaborated with GrabMaps to incorporate extensive and high-quality location data for Malaysia. This initiative also aims to further expand into Singapore, Thailand, the Philippines, and Indonesia. According to the firm, the...
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Seaco partners to foster agility, market responsiveness with recent Workato collaboration_11zon
Seaco partners to foster agility, market responsiveness with recent Workato collaboration
Singapore – Workato, an enterprise automation platform, has recently introduced a new partnership with global shipping container lessor Seaco aimed at driving agility and market responsiveness across its business.In this collaboration, the two will focus on redefining Seaco’s strategies for...
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Infobip, Singtel join forces to drive business conversions through rich, branded messaging _11zon
Infobip, Singtel join forces to drive business conversions through rich, branded messaging
Singapore – Infobip, a cloud communications firm, has recently announced its strategic alliance with communications tech group Singtel. This collaboration represents a significant milestone for Rich Communication Services to empower more businesses in redefining customer engagement and boosting conversions. According...
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Salesforce to transform RLC Residences’ customer experience with recent partnership
Salesforce to transform RLC Residences’ customer experience with recent partnership
Singapore – RLC Residences, the residential arm of Robinsons Land, has recently announced a new collaboration with Salesforce, a customer relationship management platform. This initiative is part of the company’s digital transformation journey with Appistoki offering support and also aimed at enhancing...
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Twilio, OpenAI partnership to boost operational efficiency, personalisation following real-time API integration (1)_11zon
Twilio, OpenAI partnership to boost operational efficiency, personalisation following real-time API integration
Singapore – Twilio, a customer engagement firm, has recently unveiled a new collaboration with AI research and deployment company OpenAI, allowing the latter to integrate their new real-time API to the Twilio platform. With the integration of streaming speech-to-speech (S2S) capabilities, the...
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Bain & Company, Kantar, Qualtrics to introduce new CX standards following industry-wide outreach_11zon
Bain & Company, Kantar, Qualtrics to introduce new CX standards following industry-wide outreach
Singapore – Following a 10-week industry-wide consultation, Bain & Company, Kantar, and Qualtrics have recently introduced the latest updates to their jointly endorsed Global Standards for Customer Experience. The move comes after the cross-industry outreach and collaboration from the three...
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Mobility solution firm ALVA accelerates customer experience, loyalty with Google Cloud’s AI-powered infrastructure
Singapore – Mobility solution provider ALVA has announced that it has recently collaborated with Google Cloud to advance the customer experience, loyalty, and demand for its electric two-wheelers.In a recent statement, the automotive firm indicated its selection of Google Cloud as their primary cloud...
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Haris Izmee assumes leadership at Equinix as managing director for Indonesia (1)_11zon
Mastering customer interaction: Tata Communications’ Mauro Carobene on overcoming fragmented customer experiences across the retail sector
In the modern retail landscape, businesses are often confronted by the rapid pace and diverse customer touchpoints, making them vulnerable to fragmented customer experiences if not properly managed.A recent survey from Tata Communications, in collaboration with Harvard Business Review Analytic Services,...
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Epicenter names Babita Tomar as new chief strategy officer_11zon
Epicenter names Babita Tomar as new chief strategy officer
Mumbai, India – Epicenter, a customer experience management firm, has announced the latest addition of Babita Tomar as the company’s chief strategy officer. In this new role, Tomar will be responsible for the practical application of artificial intelligence in strengthening the call centre operations...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.