Category: CX

Telekom Malaysia Berhad, Scicom enhances AI-driven customer experience in Malaysia
Telekom Malaysia, Scicom enhances AI-driven customer experience in Malaysia
Malaysia — Telekom Malaysia (TM) has entered into a partnership with Scicom (MSC) to deploy artificial intelligence (AI) solutions aimed at improving customer service delivery and operational efficiency across multiple sectors in Malaysia. The partnership will focus on integrating AI-driven tools such...
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Concentrix acquires SAI Digital, expanding digital commerce, CX solutions in APAC
Concentrix acquires SAI Digital, expanding digital commerce, CX solutions in APAC
Vietnam — Concentrix Corporation, a global provider of technology and services, has acquired SAI Digital, a digital commerce and customer experience (CX) technology company, strengthening its presence in Vietnam as a regional hub for innovation and delivery. SAI Digital specialises in designing, building,...
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Revolut expands Google Cloud partnership to support global fintech growth
Revolut expands Google Cloud partnership to support global fintech growth
Singapore — Revolut, a UK-based global financial technology company, has announced an expanded multi-year partnership with Google Cloud. The agreement will enable Revolut to utilise Google Cloud’s secure and scalable infrastructure to support its international operations and future growth. The collaboration...
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Adobe names Ben Goodman to lead APAC operations
Adobe names Ben Goodman to lead APAC operations
Singapore — Adobe has appointed Ben Goodman as president of Asia Pacific (APAC) and digital experience (DX) Japan. In this role, he will oversee Adobe’s operations across the region and manage the company’s digital experience business in Japan.  Ben brings over two decades of leadership experience...
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Bangkok Bank extends New Relic partnership to enhance mobile banking in Thailand
Bangkok Bank extends New Relic partnership to enhance mobile banking in Thailand
Thailand — Bangkok Bank expanded its multi-year partnership with New Relic to strengthen monitoring of its mobile banking operations. The bank has used New Relic’s observability platform since 2020 to improve operational stability, drive mobile app growth, and deliver reliable digital services. Under...
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Indosat partners with Google Cloud to deliver smarter in-app search
Indosat partners with Google Cloud to deliver smarter in-app search
Indonesia — Indosat Ooredoo Hutchison (Indosat/IOH) has introduced an AI-powered Semantic Search feature in its myIM3 and bima+ applications, developed in collaboration with Google Cloud. The feature is designed to provide more relevant, personalised, and efficient search results, making it easier for...
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Malaysia Airlines adopts Amadeus Travel Ready integration, streamlining passenger experience
Malaysia Airlines adopts Amadeus Travel Ready integration, streamlining passenger experience
Malaysia — Malaysia Airlines has partnered with travel technology company Amadeus to implement the Amadeus Travel Ready solution, becoming the first airline in Southeast Asia to adopt the system.  The integration allows passengers to upload and verify travel documents, such as passports, visas,...
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Scoot enhances customer travel experience with OutSystems platform
Scoot enhances customer travel experience with OutSystems platform
Singapore — Scoot, the low-cost subsidiary of Singapore Airlines, has adopted OutSystems–a low-code development platform that supports organisations in building and maintaining business applications–to modernise its flight disruption management system and improve operational efficiency.  The airline...
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Riverbed appoints Nick Kempt to lead customer success and professional services for APJ region
Riverbed appoints Nick Kempt to lead customer success and professional services for APJ region
Australia — Riverbed, a leader in AIOps for observability, has promoted Nick Kempt to Director of customer success and professional services for the Asia Pacific and Japan (APJ) region.  In his new role, Kempt will oversee a team responsible for professional services, solution architects, and technical...
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1_Singapore Airlines taps OpenAI’s multimodal AI to enhance virtual assistant efficiency
Singapore Airlines taps OpenAI’s multimodal AI to enhance virtual assistant efficiency
Singapore – Singapore Airlines has recently announced a partnership with OpenAI to jointly develop and deploy advanced generative AI solutions for the airline industry.  According to the airline, these tools will be leveraged to interpret text, audio, diagrams, and videos, further enhancing customer...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.