Category: CX

SAS launches new self-assessment tool to help brands strengthen martech solutions
SAS launches new self-assessment tool to help brands strengthen martech solutions
Singapore – SAS has introduced a new self-assessment tool aimed at helping organisations evaluate the maturity of their MarTech systems and strengthen customer experience (CX) strategies.  The interactive tool produces a personalised report that places respondents into one of five levels of MarTech...
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Thai Airways taps IBS Software to modernise royal orchid plus programme strengthening customer engagement
Thai Airways taps IBS Software to modernise 'Royal Orchid' loyalty programme
Bangkok, Thailand – Thai Airways International has partnered with IBS Software to enhance and modernise its Royal Orchid Plus loyalty programme through the implementation of the iLoyal platform. The initiative forms part of the airline’s wider digital transformation strategy aimed at delivering more...
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Qualtrics appoints Raen Lim as managing director for APJ leading AI adoption and growth across the region
Qualtrics appoints Raen Lim as managing director for APJ leading AI adoption and growth across the region
Singapore – Qualtrics has named Raen Lim as managing director for Asia Pacific and Japan (APJ). In her new role, Raen will oversee regional operations and drive the company’s next phase of expansion, with a focus on helping organisations enhance customer and employee experiences through the adoption...
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Toku expands regional compliance capabilities with new branch in Taiwan
Toku expands regional compliance capabilities with new branch in Taiwan
Taipei, Taiwan – Toku, a Singapore-based provider of AI-powered customer experience (CX) solutions for enterprises, has opened a new branch in Taiwan to strengthen its operational framework and enhance service delivery across the Asia-Pacific region. The establishment of the Taiwan branch supports...
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Lolitta Suffian on new senior CX role at BSN, insights on developing impactful CX strategies
Lolitta Suffian on new senior CX role at BSN, insights on developing impactful CX strategies
Kuala Lumpur, Malaysia – Lolitta Suffian has recently stepped into the role of senior vice president for customer experience at Bank Simpanan Nasional (BSN), following four years of leading customer experience at Telekom Malaysia.  With AI at the forefront of digital transformation around the...
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Maxis launches generative AI-powered in-app assistant developed with Google Cloud
Maxis launches generative AI-powered in-app assistant developed with Google Cloud
Kuala Lumpur, Malaysia – Maxis has introduced Miya (Maxis Intelligence, Your Assistant), becoming the first telecommunications operator in Malaysia to launch a generative AI-based conversational assistant within its mobile app, developed in collaboration with Google Cloud. The assistant is powered...
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Tata Communications introduces voice AI platform to enhance customer journeys across BFSI industries
Tata Communications introduces voice AI platform to enhance customer journeys across BFSI industries
Mumbai, India – Tata Communications has launched its new voice AI platform, designed to enhance customer engagement across the banking, financial services, and insurance (BFSI) sector.  The platform incorporates agentic artificial intelligence to enable real-time, speech-to-speech interactions...
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Oracle introduces AI agents to enhance marketing, sales, and service operations globally
Oracle introduces AI agents to enhance marketing, sales, and service operations globally
Singapore – Oracle has introduced role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders identify new revenue opportunities.  These agents are embedded within marketing, sales, and service workflows to improve operational efficiency and support the...
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NTT DATA, AWS collaborate on AI-powered contact centre solutions
NTT DATA, AWS collaborate on AI-powered contact centre solutions
Tokyo, Japan – NTT DATA has entered into a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to develop and deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect, AWS’s cloud-based contact centre platform.  The collaboration is aimed at accelerating...
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Malaysia Aviation Group taps Adobe, Google, Skyscanner, and Visa to elevate digital travel experience
Malaysia Aviation Group taps Adobe, Google, Skyscanner, and Visa to elevate digital travel experience
Kuala Lumpur, Malaysia – Malaysia Aviation Group (MAG) has entered into a multi-faceted collaboration with Adobe, Google, Skyscanner, and Visa, becoming the first airline group globally to bring together four major players in digital engagement, metasearch, technology, and payments. The partnership...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.