Category: CX

agoda ai assistant
Agoda brings travel discovery and booking into a single AI-powered experience
Singapore – Agoda has expanded its AI Assistant to users across 21 markets, allowing travellers to plan trips, compare travel options and make bookings through conversations in its mobile app. The digital travel platform first tested the feature in September 2026 before extending access to users across...
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nice survey
Businesses deploying AI agent teams as personal AI agents enter customer service
Sydney, Australia – Businesses are increasingly using teams of artificial intelligence (AI) agents to manage interactions with customers’ personal AI assistants, as agent-to-agent communication becomes more common in customer service operations. Research involving 118 customer service practitioners...
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AO Ventures invests in sports-focused enterprise AI platform Jump
AO Ventures invests in sports-focused enterprise AI platform Jump
Australia – AO Ventures, the venture capital arm of Tennis Australia and the Australian Open, has invested in Jump, an enterprise AI platform built for professional sports organisations. The move forms part of its wider backing of technologies shaping sport and entertainment. Jump becomes the seventh...
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Singapore tops ASEAN banking customer experience with 3
Singapore tops ASEAN banking customer experience with 3.99 score, study finds
Singapore – Singapore has recorded the highest banking customer experience (CX) score in ASEAN, according to a Twimbit report. The study, unveiled on 28 October in Kuala Lumpur, gave the city-state 3.99 out of 5. That result sits above the regional maturity score of 3.86. Singapore also led ASEAN on...
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Mastercard launches AI assistant to help issuers surface card benefits
Mastercard launches AI assistant to help issuers surface card benefits
Singapore – Mastercard has launched Mastercard Max, an AI-powered benefits assistant that lets card issuers present relevant perks to cardholders through their own digital channels, according to the company. The assistant is available globally, and Mastercard announced it in Singapore on 28 October...
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ant group lingguang 2
Ant Group upgrades LingGuang AI Assistant to proactive personal agent
Hangzhou, China – Ant Group has upgraded its multimodal artificial intelligence (AI) assistant, LingGuang, to enable proactive task management, long-term scheduling and coordination across connected services. LingGuang 2.0 is designed to identify potential user needs, follow up on tasks and manage...
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ibs software icargo pal
Philippine Airlines selects IBS Software’s iCargo for cargo modernisation
Manila, Philippines – Philippine Airlines (PAL) has selected IBS Software’s iCargo platform to replace its existing cargo management system, supporting the airline’s efforts to modernise domestic and international cargo operations. The cloud-based platform integrates cargo sales, ground handling operations...
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Tencent Cloud, Care partner on low-latency telehealth consultations in Singapore
Tencent Cloud, Care partner on low-latency telehealth consultations in Singapore
Hong Kong – Tencent Cloud, the cloud business of Tencent, has partnered with Singapore telehealth digital solutions provider Care to support its virtual consultations, the company announced on 26 October 2026. Under the collaboration, Care has adopted Tencent Cloud’s Tencent Real-Time Communication...
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FOMO Pay, PantherTrade launch travel rule connectivity for digital asset transfers
FOMO Pay, PantherTrade launch travel rule connectivity for digital asset transfers
Singapore – Eligible FOMO Pay business clients can now transfer digital assets directly into PantherTrade accounts, with Travel Rule information exchanged as part of the transaction workflow. The connectivity between the two platforms was announced on 23 October 2026 by Singapore-headquartered payment...
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Klook integrates travel experience bookings into Meta's Muse AI agent as it debuts in Japan
Klook integrates travel experience bookings into Meta's Muse AI agent as it debuts in Japan
Tokyo, Japan – Klook has partnered with Meta to integrate its travel experiences into Muse, Meta’s personal AI agent, as the tool makes its debut in Japan. The integration allows travellers to search, discover, assess, book and pay for Klook experiences within a single conversation with Muse,...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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