Category: CX

Sanas
Sanas expands Philippine operations, appoints IBPAP Chief Jack Madrid as ambassador
Philippines — Speech AI company Sanas is expanding its presence in the Philippines with the appointment of Jack Madrid as Sanas Ambassador, Philippines, and Christopher Venturina as Director of Business Development, Philippines. The appointments, which take effect on the 11th of October, are part of...
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TDCX bets big on India, opens second Hyderabad campus
TDCX bets big on India, opens second Hyderabad campus
India – TDCX, a global customer experience solutions provider, has opened its second campus in India, based at Meenakshi Eco Park in Hyderabad. The launch reinforces Hyderabad’s status as one of the company’s fastest-growing locations and cements India’s position as TDCX’s fourth-largest...
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Cohesity overhauls Aspire partner programme with bigger rebates and new services credential
Cohesity overhauls Aspire partner programme with bigger rebates and new services credential
Singapore – Cohesity has rolled out a raft of changes to its Aspire Global Partner Programme, expanding rebates for partners collaborating on customer deals whilst introducing a new specialisation credential. The updates took effect on 1 August, coinciding with the start of Cohesity’s new fiscal...
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CAROUSELL X SPX MALAYSIA
Carousell Malaysia partners with SPX Express to expand delivery options
Malaysia — Carousell Malaysia has partnered with SPX Express Malaysia (SPX) to expand its Carousell Official Delivery service, giving buyers and sellers access to more delivery options across West Malaysia. The partnership provides buyers with doorstep delivery, while sellers can use more than 1,000...
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Klaviyo establishes Asia HQ in Singapore to support growth across APAC
Klaviyo establishes Asia HQ in Singapore to support growth across APAC
The company currently serves more than 115,000 international customers, while its APAC revenue is growing at a double-digit rate.
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MongoDB adds precision retrieval and live data access for AI agents
MongoDB adds precision retrieval and live data access for AI agents
The announcements cover new embedding and retrieval capabilities powered by Voyage AI, and a managed server that links MongoDB Atlas directly to AI coding tools.
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MessageMedia rebrands as Sinch Engage in ANZ
MessageMedia rebrands as Sinch Engage in ANZ 
Under the new Sinch Engage name, the platform will continue to offer messaging services including SMS, MMS and WhatsApp, alongside local customer support.
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Scoot adopts Qualtrics AI to accelerate customer feedback analysis and improve digital experience
Scoot adopts Qualtrics to accelerate customer feedback analysis and improve digital experience
The airline said it views investment in digital experience and AI-enabled customer insights as a way to reduce operational inefficiencies associated with customer friction.
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Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
The company said it sees growth opportunities as enterprises adopt AI-driven customer experience technologies, particularly within the business process outsourcing (BPO) industry.
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Cloudflare launches identity and payment tools for AI agents
Cloudflare launches identity and payment tools for AI agents
The company said the new tools are designed to address trust and payment challenges associated with AI agents, which are increasingly being used to browse websites, query APIs, and complete transactions autonomously.
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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