Category: CX

Boost expands Boba AI with agentic banking features across apps and voice services
Boost expands Boba AI with agentic banking features across apps and voice services
According to the company, the service is designed to understand customer intent and resolve enquiries autonomously.
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Newgen appoints Tarun Nandwani as CEO, creates Chief Growth Officer role to drive global expansion
Newgen appoints Tarun Nandwani as CEO, creates Chief Growth Officer role to drive global expansion
The Board of Directors said the appointments reflect the company's confidence in opportunities arising from the convergence of AI, automation, and enterprise transformation.
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Animoca Brands pilots AI-powered AI commerce features with Visa
Animoca Brands pilots AI-powered AI commerce features with Visa
The company said these capabilities reflect its broader strategy to develop agentic commerce, where AI agents can assist consumers with shopping and payments while operating within user-defined permissions.
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NCS expands enterprise AI portfolio with new platforms, partnerships and talent initiatives
NCS expands enterprise AI portfolio with new platforms, partnerships and talent initiatives
NCS said these additions build on partnerships established earlier this year with Mistral AI, VAST Data, AGIBOT and Lian Xin.
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Platform-driven approach determined as next phase of enterprise AI transformation: report
Platform-driven approach determined as next phase of enterprise AI transformation: report
According to the study, 51% of surveyed organisations allocate at least 5% of their IT budgets to AI initiatives. However, only 26% described themselves as advanced in operationalising AI.
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Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption
Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption 
The appointments are part of the company's strategy to deepen collaboration with technology partners, systems integrators, resellers and developers as organisations increasingly seek to integrate AI with business workflows, data and customer engagement systems.
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Salesforce expands AI capabilities for Singapore small businesses with Agentforce and Slack CRM
Salesforce expands AI capabilities for Singapore small businesses with Agentforce and Slack CRM
The company also said Agentforce incorporates security and governance controls intended to help businesses keep customer data within Salesforce rather than relying on external AI applications.
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Around 75% of contact centre leaders cite legacy technology as barrier to omnichannel service: report
Around 75% of contact centre leaders cite legacy technology as barrier to omnichannel service: report
The update comes one year after Zendesk acquired Local Measure and introduced its AI-native voice offering as part of the Zendesk Resolution Platform.a
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SAP appoints Verena Siow as president of Asia-Pacific region
SAP appoints Verena Siow as president of Asia-Pacific region
Siow will oversee the company's operations across the region with a focus on customer success, business transformation, and helping organisations maximise the value of their SAP technology investments.
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globe business google enterprise customer experience
Globe Business launches Google Gemini Enterprise platform to help firms scale AI-driven customer experience
Philippines – Globe Business is rolling out Google Gemini Enterprise for Customer Experience (GE CX), an AI-powered platform that enables businesses to manage customer engagement across the entire journey, from product discovery to after-sales support. Powered by Google’s AI infrastructure, GE CX is...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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