Category: CX

Before the forecast fails PH industry leaders share how retailers can predict, react, and convert without prying
Before the forecast fails: PH industry leaders share how retailers can predict, react, and convert without prying
Manila, Philippines – Retailers have never had more data about what shoppers want. But the more they know, the easier it is to cross a line customers can feel immediately, the one between a store that helps and a store that stalks. That was the focus in the panel discussion, The Power of Predictive...
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Braze signs strategic collaboration agreement with AWS to expand generative AI capabilities
Braze signs strategic collaboration agreement with AWS to expand generative AI capabilities
Singapore – Braze and Amazon Web Services (AWS) have signed a strategic collaboration agreement (SCA) that deepens their work on generative AI and industry solutions, the Nasdaq-listed company announced. As part of the partnership, Braze has integrated Amazon Bedrock into BrazeAI Agent Console, its...
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monee great eastern
Monee partners with Great Eastern to expand digital access to travel and motor insurance
Singapore – Monee has partnered with Great Eastern to offer travel and motor insurance products through the Shopee marketplace, giving Singapore users access to additional insurance options through the digital platform. The partnership covers travel insurance plans and motor insurance products, including...
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antom gemini
Antom partners with Google Gemini to expand AI service access across Asia
Singapore – Google Gemini and Antom, the merchant payment and digitisation services provider under Ant International, have announced a strategic partnership aimed at expanding access to AI tools for learning, creativity and productivity across Asia. The partnership initially launched in Indonesia,...
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NiCE Cognigy now generally available in India with multilingual voice AI
NiCE Cognigy now generally available in India with multilingual voice AI
Mumbai, India – NiCE has made its Cognigy AI agent platform generally available in India, with voice support for languages including Hindi, Tamil, Bengali and code-mixed Hinglish, the company announced on 23 September 2026. The platform handles voice, text and image, and lets users switch between them...
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Metcash expands Coveo partnership to bring generative AI to retailer communications
Metcash expands Coveo partnership to bring generative AI to retailer communications
Sydney, Australia – Metcash has expanded its partnership with Coveo to add AI-powered conversational search to its B2B customer communications portal, according to Coveo. The announcement, dated 22 September 2026, extends a relationship that already spans other parts of the Australian wholesale distributor,...
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Allianz Partners launches Metaportal platform for configurable travel insurance
Allianz Partners launches Metaportal platform for configurable travel insurance
Brisbane, Australia – Allianz Partners has launched Metaportal, a digital platform that lets banks and loyalty partners offer configurable travel insurance to their customers, the company announced. The launch comes as Australian financial institutions respond to regulatory reforms affecting interchange...
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Adobe, Jet2 deploy agentic AI to personalise holiday experiences for 10 Million customers
Adobe, Jet2 deploy agentic AI to personalise holiday experiences for 10 Million customers 
Singapore – Adobe and Jet2 have entered a multi-year partnership to embed agentic AI technology across the tour operator’s customer experience, targeting more personalised holiday recommendations, offers and support for millions of travellers. The tie-up centres on Adobe CX Enterprise Coworker,...
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Sea Limited taps NVIDIA Vera Rubin to scale AI across Southeast Asia
Sea Limited taps NVIDIA Vera Rubin to scale AI across Southeast Asia
Singapore – Sea Limited has adopted the NVIDIA Vera Rubin platform, according to the Singapore-founded technology group. The move is aimed at strengthening Sea’s artificial intelligence capabilities as it looks to serve consumers and small businesses across Southeast Asia. Sea’s businesses,...
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Wise launches QR-ready travel card and account in Thailand
Wise launches QR-ready travel card and account in Thailand
Bangkok, Thailand – Wise has officially launched the Wise Account and Wise Card in Thailand, giving local travellers, expats and digital nomads a way to hold, convert and spend across more than 40 currencies in 160 countries. The rollout arrives ahead of Thailand’s peak travel season and follows...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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