Category: CX

Cognizant, Adobe expand global partnership to enhance enterprise AI-driven CX, creative capabilities

7 hours ago

Rei Fortes

Singapore – Cognizant has expanded its global strategic collaboration with Adobe to support enterprises in scaling content creation and CX delivery through generative AI. The enhanced partnership builds on the companies’ long-standing relationship, combining Adobe’s AI-powered creative and experience...

Metro Singapore taps Eagle Eye to modernise loyalty programme in Singapore retail market

4 days ago

Rei Fortes

Singapore – Metro Singapore has partnered with Eagle Eye to update its customer loyalty programme as part of a broader brand refresh. The collaboration introduces Eagle Eye’s loyalty and promotions technology to the department store group, supporting efforts to enhance customer engagement across both...

Movate, Krisp to strengthen AI voice capabilities for global CX operations

5 days ago

Rei Fortes

Singapore – Movate and Krisp have entered into a strategic partnership aimed at improving the delivery of voice-based CX services through the use of AI. The collaboration combines Movate’s experience in managing global customer operations and AI-enabled service models with Krisp’s real-time voice...

Medallia, Ada to integrate customer intelligence with agentic AI for enterprise CX

1 week ago

Rei Fortes

Singapore – Medallia and Ada have entered into a strategic partnership to deliver a joint solution that combines customer and operational intelligence with agentic AI, aiming to help organisations translate customer insights into automated, real-time actions across channels. The collaboration...

Panasonic Vietnam, Techcombank establish strategic partnership to strengthen CX, long-term value nationwide

1 week ago

Rei Fortes

Hanoi, Vietnam – Panasonic Vietnam Co., Ltd. and Techcombank have formalised a strategic cooperation agreement, initiating a broad-based partnership between two established organisations operating across consumer electronics, home appliances, and financial services in Vietnam. The agreement sets out...

AI customer experience platform Toku files for SGX Catalist listing in first IPO of 2026

2 weeks ago

Rei Fortes

Singapore – Singapore-based AI customer experience platform Toku has registered its offer document for a proposed initial public offering (IPO) and the planned listing of its ordinary shares on the Catalist Board of the Singapore Exchange Securities Trading (SGX-ST). If completed, the transaction would...

8x8 acquires Maven Lab, strengthening customer engagement capabilities in APAC

2 weeks ago

Rei Fortes

Singapore – 8×8, Inc., a global provider of cloud-based business communications platforms, has completed the acquisition of Maven Lab, a Singapore-headquartered company specialising in mobile marketing and enterprise messaging. The transaction supports 8×8’s strategy to broaden end-to-end...

Google Cloud launches Gemini Enterprise for CX to integrate shopping and customer service globally

2 weeks ago

Rei Fortes

Singapore – Google Cloud has announced the launch of Gemini Enterprise for Customer Experience at NRF 2026, introducing an agent-based platform designed to bring digital shopping and customer service together within a single intelligent environment. Aimed at retailers, restaurants and consumer-facing...

Avaya CTO David Funck on the role of human–AI collaboration for the future of CX

1 month ago

Rei Fortes

Singapore – Customer experience (CX) in the modern age of technology requires the collaboration between man and machine. AI innovations now enable professionals to work alongside AI agents to optimise and refine every touchpoint of the customer journey. Avaya, a company specialising in AI-driven...

Dr Angel Lo on exploring the future of CX with agentic and autonomous AI in medtech

1 month ago

Rei Fortes

Singapore – Customer experience (CX) has rapidly evolved over the last decade, with generative and autonomous AI technologies reshaping every touchpoint of the customer journey. The diverse APAC region leads the innovation of emerging intelligent technologies across a wide range of industries. With...

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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