Category: CX

Shipsy names Servo Sawhney as new chief customer officer to support global enterprises with CX

1 minute ago

Rei Fortes

New Delhi, India – Shipsy has appointed Servo Sawhney as its chief customer officer as the company increases its focus on helping organisations worldwide enhance customer experience through stronger adoption of AI-driven logistics technologies. The appointment is positioned to support enterprises...

Five9 highlights advancements in AI-driven CX as global organisations adopt new innovations

3 hours ago

Rei Fortes

Singapore – Five9 showcased new AI-driven CX innovations from global organisations that are setting new standards for intelligent CX at its 2025 CX Summit. The event recognises organisations that have advanced the use of AI, automation, and integrated customer engagement technologies to enhance service...

Kyndryl launches new agentic AI services to strengthen global CX strategies

1 week ago

Rei Fortes

Singapore – Kyndryl has introduced a suite of advisory and deployment services designed to help enterprises integrate agentic AI into their operations and improve both workforce readiness and customer experience. The company, which specialises in mission-critical IT services, is positioning the...

Globe strengthens cloud capabilities with AWS to enhance CX across the Philippines

2 weeks ago

Rei Fortes

Manila, Philippines – Globe has entered a multi-year collaboration with Amazon Web Services (AWS) to accelerate its digital transformation and improve customer experiences across its telecommunications and digital platforms in the Philippines. The partnership focuses on cloud modernisation and...

Tune Talk, Truecaller to strengthen customer trust and experience in Malaysia’s teleco market

2 weeks ago

Rei Fortes

Kuala Lumpur, Malaysia – Tune Talk has entered into a partnership with Truecaller to enhance the quality and reliability of customer interactions across Malaysia’s telecommunications sector. The collaboration focuses on improving the clarity, transparency, and overall experience of Tune Talk’s...

Sitecore launches SitecoreAI to advance digital experience capabilities for global marketers

2 weeks ago

Rei Fortes

Singapore – Sitecore has launched SitecoreAI, a next-generation digital experience platform designed to embed AI across marketing and content operations. The platform seeks to help organisations adapt to AI-led customer engagement by combining content management, data, and personalisation within a single...

DXC Technology expands Philippines operations with new AI-focused client experience centre

2 weeks ago

Rei Fortes

Manila, Philippines – DXC Technology, a global technology services provider, has opened a new Client Experience Centre in Taguig City, Metro Manila, aimed at strengthening engagement with customers, partners, and employees, supporting the company’s growth in the Philippines. Located within DXC’s Philippines...

Tata Communications, NiCE to elevate customer engagement across global markets with AI solutions

2 weeks ago

Rei Fortes

Singapore – Tata Communications has entered into a strategic partnership with NiCE to enhance how enterprises engage with customers through AI-powered contact centre solutions. The collaboration combines Tata Communications’ Kaleyra’s Customer Interaction Suite with NiCE’s CXone Mpower...

SAS launches new self-assessment tool to help brands strengthen martech solutions

3 weeks ago

Rei Fortes

Singapore – SAS has introduced a new self-assessment tool aimed at helping organisations evaluate the maturity of their MarTech systems and strengthen customer experience (CX) strategies. The interactive tool produces a personalised report that places respondents into one of five levels of MarTech...

Thai Airways taps IBS Software to modernise 'Royal Orchid' loyalty programme

3 weeks ago

Rei Fortes

Bangkok, Thailand – Thai Airways International has partnered with IBS Software to enhance and modernise its Royal Orchid Plus loyalty programme through the implementation of the iLoyal platform. The initiative forms part of the airline’s wider digital transformation strategy aimed at delivering more...

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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