Category: CX

Curiosity as a capability: What separates brands that collect data from brands that understand it

2 days ago

Bernard Parado

Manila, Philippines – Any company can buy new technology. Far fewer can do something much harder to copy: keep learning what their customers really need, and act on it. That was the central message of the keynote presentation, Customer-Centric Innovation: Turning Consumer Trends into Competitive Advantage,...

Amperity introduces AI agent to turn customer insights into approved actions

4 days ago

Ansherina Baes

United States – Amperity has introduced Pér, an artificial intelligence (AI) agent designed to help businesses analyse customer data, generate recommendations and move approved decisions into existing marketing and business workflows. The agent uses customer profiles built through Amperity’s identity...

RHB Bank deploys new CRM platform across branches and contact centres

5 days ago

Bernard Parado

Kuala Lumpur, Malaysia – RHB Bank has rolled out a new enterprise customer relationship management (CRM) platform from BUSINESSNEXT, supporting more than 2,800 users across the Malaysian lender’s branches and contact centres, the bank announced on 8 October 2026. The platform connects with more...

Manulife Asia names Andy Bruce as Chief Information Officer

6 days ago

Bernard Parado

Hong Kong – Manulife has promoted Andy Bruce to Chief Information Officer (CIO) of Manulife Asia, effective 1 October, the company announced on 8 October. The insurer said the appointment reflects its focus on strengthening technology leadership across the region. It also said the move supports its...

Skyro launches customer-selected cashback programme in the Philippines

6 days ago

Bernard Parado

Manila, Philippines – Skyro has launched a cashback programme in the Philippines that allows customers to select the spending categories in which they earn rewards, according to the finance group. The programme is available to eligible users of SkyroCredit, a reusable digital credit line within the...

Australian Open to use Adobe CX enterprise to personalise fan experiences

1 week ago

Bernard Parado

Australia – Tennis Australia will use Adobe CX Enterprise, an end-to-end platform for customer experience orchestration, to deliver more personalised and connected experiences for Australian Open fans, the organisations announced. The rollout forms part of a multi-year partnership that names Adobe...

PLDT, Smart partner with Capillary to unify loyalty programmes on AI platform

1 week ago

Bernard Parado

Manila, Philippines – PLDT Inc. and its wireless subsidiary Smart Communications, Inc. have partnered with Capillary Technologies to unify their loyalty programmes on a single platform powered by artificial intelligence. Capillary will supply the platform, which will merge the PLDT Home, Smart, and...

Singlife Philippines, Cardinal Santos Medical Center partner to streamline patient experience for policyholders

Singlife Philippines, Cardinal Santos Medical Centre partner to streamline patient experience for policyholders

1 week ago

Bernard Parado

Manila, Philippines – Singlife Philippines and Cardinal Santos Medical Centre (CSMC) have signed a Memorandum of Agreement (MOA) to build an integrated health ecosystem anchored on prevention and protection. The agreement links Singlife’s digital insurance offering with CSMC’s clinical...

Bolt names Ivan Kusalić CTO, with AI and Engineering productivity in focus

1 week ago

Bernard Parado

Singapore – Bolt has appointed Ivan Kusalić as its Chief Technology Officer (CTO), putting him in charge of the company’s global technology strategy and engineering teams. Kusalić joins from German renewable energy company Enpal, where he most recently served as chief technology and product officer...

Securitize and LG CNS to explore tokenised asset infrastructure in South Korea

1 week ago

Ansherina Baes

Seoul, South Korea – Securitize and LG CNS have entered into a strategic partnership to explore the development of tokenised assets and digital asset infrastructure for financial institutions in South Korea. Under a memorandum of understanding, the companies plan to combine Securitize’s experience...

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Category: CX

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Office

Categories

Follow Us

The Publication

Join our UpTech Media Community

Category: CX

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

JOIN OUR NEWSLETTER