Category: CX

Malaysia Airlines adopts Amadeus Travel Ready integration, streamlining passenger experience
Malaysia Airlines adopts Amadeus Travel Ready integration, streamlining passenger experience
Malaysia — Malaysia Airlines has partnered with travel technology company Amadeus to implement the Amadeus Travel Ready solution, becoming the first airline in Southeast Asia to adopt the system.  The integration allows passengers to upload and verify travel documents, such as passports, visas,...
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Scoot enhances customer travel experience with OutSystems platform
Scoot enhances customer travel experience with OutSystems platform
Singapore — Scoot, the low-cost subsidiary of Singapore Airlines, has adopted OutSystems–a low-code development platform that supports organisations in building and maintaining business applications–to modernise its flight disruption management system and improve operational efficiency.  The airline...
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Riverbed appoints Nick Kempt to lead customer success and professional services for APJ region
Riverbed appoints Nick Kempt to lead customer success and professional services for APJ region
Australia — Riverbed, a leader in AIOps for observability, has promoted Nick Kempt to Director of customer success and professional services for the Asia Pacific and Japan (APJ) region.  In his new role, Kempt will oversee a team responsible for professional services, solution architects, and technical...
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1_Singapore Airlines taps OpenAI’s multimodal AI to enhance virtual assistant efficiency
Singapore Airlines taps OpenAI’s multimodal AI to enhance virtual assistant efficiency
Singapore – Singapore Airlines has recently announced a partnership with OpenAI to jointly develop and deploy advanced generative AI solutions for the airline industry.  According to the airline, these tools will be leveraged to interpret text, audio, diagrams, and videos, further enhancing customer...
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First MRT carriage hotel in SG to leverage Vouch’s advance automation system, AI guest support
First MRT carriage hotel in SG to leverage Vouch’s advance automation system, AI guest support
Singapore – Vouch, a hospital automation and digital interactions firm, has recently announced it is powering Singapore’s first MRT carriage hotel, launched by Train Pod. Train Pod is a hotel model that transforms decommissioned MRT train carriages into modern micro-accommodation spaces. It provides...
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HubSpot releases new AI-driven tools to support scalability for SMBs_11zon
HubSpot releases new AI-driven tools to support scalability for SMBs
Singapore – HubSpot, a customer relationship management platform, has recently announced that it has rolled out new AI-driven tools in a move to support the scalability of small businesses. In this launch, the company revealed said enhancements feature upgraded AI agents, new tools to help marketers...
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Zendesk launches agentic AI-powered resolution platform for enhanced customer service_11zon
Zendesk launches agentic AI-powered resolution platform for enhanced customer service
Singapore – Zendesk, an agentic AI-powered service firm, has recently introduced the Zendesk Resolution Platform designed to transform customer experience. This new platform brings together advanced capabilities like Zendesk AI Agents, a unified knowledge graph, integrations and automations, governance...
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Qualtrics launches AI-driven capabilities for smarter customer engagement, experience_11zon
Qualtrics launches AI-driven capabilities for smarter customer engagement, experience
Singapore – Qualtrics, an experience management firm, has recently launched new AI-powered innovations that offer quick and simple ways to analyse customer feedback across all channels and specific locations. These new capabilities empower organisations to proactively improve customer relationships...
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Braze, Shopify new collaboration to bring new features for more personalised engagement _11zon
Braze, Shopify new collaboration to bring new features for more personalised engagement 
Singapore – Braze, a customer engagement platform, has recently announced its latest collaboration with Shopify to bring together new features and templates to personalise shopper engagement.  With these capabilities, e-commerce marketers can now have access to real-time visibility into individual...
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1_Twilio, Singtel to offer RCS business messaging in SG with recent collaboration_11zon
Twilio, Singtel to offer RCS business messaging in SG with recent collaboration
Singapore – Twilio, a customer engagement platform, has announced that it has partnered with telecommunications company Singtel to equip Singapore-based businesses with a trusted messaging platform,  responsible for seamless customer engagement within mobile inboxes.  This partnership comes...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.