Category: CX

Sprinklr acquires ViralMoment assets to strengthen multimodal customer intelligence offering
Sprinklr acquires ViralMoment assets to strengthen multimodal customer intelligence offering
Sprinklr said many existing social listening and Voice of the Customer (VoC) programmes remain focused on text-based analysis, limiting visibility into customer signals expressed through visual and audio content.
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CloudMile, Google Cloud launch AI experience center in Malaysia
CloudMile, Google Cloud launch AI experience center in Malaysia
The center features interactive demonstration zones focused on Gemini Enterprise and equipped with Google Chromebooks, allowing business leaders and decision-makers to test AI-powered workplace applications
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DXC, Anthropic form multi-year alliance to deploy AI in mission-critical enterprise systems
DXC, Anthropic form multi-year alliance to deploy AI in mission-critical enterprise systems
Under the agreement, DXC will become one of a limited number of Global Premier partners in Anthropic’s Claude Partner Network.
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IHH Healthcare partners with Infosys on AI-powered ERP transformation across multiple markets
IHH Healthcare partners with Infosys on AI-powered ERP transformation across multiple markets
The transformation will leverage Infosys’ AI-focused capabilities through Infosys Topaz, which incorporates generative and agentic artificial intelligence technologies into business workflows.
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Big C launches AI shopping assistant on AWS to support conversational retail experiences in Thailand
Big C launches AI shopping assistant on AWS to support conversational retail experiences in Thailand
Big C, which operates around 1,750 stores across Thailand, said the assistant is designed to help customers find products more efficiently across categories including groceries, fresh food and household goods.
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GTM leaders seek faster revenue growth as questions over AI ROI persist, research finds
GTM leaders seek faster revenue growth as questions over AI ROI persist, research finds
The findings suggest that while organisations continue to invest in AI, customer-facing teams remain central to growth strategies.
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IBM, Google Cloud launch new practice to accelerate enterprise AI adoption
IBM, Google Cloud launch new practice to accelerate enterprise AI adoption
According to the companies, the collaboration represents a multi-billion-dollar opportunity and will leverage IBM's network of Google Cloud-certified consultants and engineers to assist organisations in scaling AI initiatives beyond pilot stages.
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Sitecore acquires Scrunch to expand AI search visibility and content optimisation capabilities
Sitecore acquires Scrunch to expand AI search visibility and content optimisation capabilities
The deal combines Scrunch’s insights, recommendation capabilities, and Agent Experience Platform (AXP) with Sitecore’s AI-powered digital experience platform
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Pax8 appoints Mel Thompson as VP of Experience for APAC
Pax8 appoints Mel Thompson as VP of Experience for APAC
According to Pax8, Thompson brings experience in telecommunications, operations, business transformation and delivery.
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DXC unveils cloud-native CoreIgnite platform for banking modernisation and fintech integration
DXC unveils cloud-native CoreIgnite platform for banking modernisation and fintech integration
DXC said CoreIgnite is intended to streamline access to fintech services across areas such as onboarding, eligibility management, payments, and partner integration.
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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