Category: CX

Trust, not technology: FPT's Frank Bignone on scaling agentic AI across APAC
Trust, not technology: FPT's Frank Bignone on scaling agentic AI across APAC
Agentic AI, in particular, is on a steep trajectory: respondents estimate AI agents currently execute 17% of their organisations' core processes, rising to 26% within a year and 39% within two.
Read More
HubSpot launches Agent Hub and Agent Builder for AI agent management
HubSpot launches Agent Hub and Agent Builder for AI agent management
The launch comes as businesses increasingly deploy multiple AI agents across functions, creating a need for greater coordination and visibility into how those agents interact and contribute to business operations.
Read More
Only one-third of enterprises trust AI agents despite 86% adoption rate: report
Only one-third of enterprises trust AI agents despite 86% adoption rate: report
Organisations with agentic control reported higher confidence in their AI agents, with 55% expressing trust in the actions and decisions made by their agents
Read More
APAC businesses ramping up AI-driven fraud defenses amid rise in automated attacks
APAC businesses ramping up AI-driven fraud defenses amid rise in automated attacks
Some territories continue to experience elevated rates of suspicious authentication activity, suggesting ongoing structural fraud patterns rather than isolated attacks.
Read More
Sprinklr unveils AI features aimed at accelerating real-time customer engagement
Sprinklr unveils AI features aimed at accelerating real-time customer engagement
According to Sprinklr, the latest release reflects a shift from using dashboards primarily for analysis toward systems that can interpret customer signals and enable immediate action.
Read More
VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE said it selected Rimini Street as its SAP support provider to gain cost savings, access to SAP expertise and flexibility to continue modernising its existing systems.
Read More
Tencent Cloud expands AI agent suite to Indonesia to boost enterprise AI adoption
Tencent Cloud expands AI agent suite to Indonesia to boost enterprise AI adoption
According to Tencent Cloud, Indonesian enterprises are increasing investments in AI, citing an industry study showing that 57% of organisations identified AI as their top priority for the coming year, while 66% plan to increase their focus on agentic AI.
Read More
Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
According to SAP, Pandian has advised senior business leaders on customer experience transformation initiatives and has experience managing complex enterprise projects in competitive markets.
Read More
Boost expands Boba AI with agentic banking features across apps and voice services
Boost expands Boba AI with agentic banking features across apps and voice services
According to the company, the service is designed to understand customer intent and resolve enquiries autonomously.
Read More
Newgen appoints Tarun Nandwani as CEO, creates Chief Growth Officer role to drive global expansion
Newgen appoints Tarun Nandwani as CEO, creates Chief Growth Officer role to drive global expansion
The Board of Directors said the appointments reflect the company's confidence in opportunities arising from the convergence of AI, automation, and enterprise transformation.
Read More

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

JOIN OUR NEWSLETTER

Subscribe to our newsletter to get the latest APAC marketing news.