Category: CX

MessageMedia rebrands as Sinch Engage in ANZ
MessageMedia rebrands as Sinch Engage in ANZ 
Under the new Sinch Engage name, the platform will continue to offer messaging services including SMS, MMS and WhatsApp, alongside local customer support.
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Scoot adopts Qualtrics AI to accelerate customer feedback analysis and improve digital experience
Scoot adopts Qualtrics to accelerate customer feedback analysis and improve digital experience
The airline said it views investment in digital experience and AI-enabled customer insights as a way to reduce operational inefficiencies associated with customer friction.
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Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
The company said it sees growth opportunities as enterprises adopt AI-driven customer experience technologies, particularly within the business process outsourcing (BPO) industry.
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Cloudflare launches identity and payment tools for AI agents
Cloudflare launches identity and payment tools for AI agents
The company said the new tools are designed to address trust and payment challenges associated with AI agents, which are increasingly being used to browse websites, query APIs, and complete transactions autonomously.
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DXC partners with ElevenLabs to expand enterprise voice AI capabilities
DXC partners with ElevenLabs to expand enterprise voice AI capabilities
DXC also disclosed that it participated in ElevenLabs’ recent US$500 million Series D funding round, which valued the AI company at approximately US$11 billion.
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DBS expands GenAI and agentic capabilities across virtual assistants
DBS expands GenAI and agentic capabilities across virtual assistants
The bank plans to introduce wealth-related conversational capabilities from August, followed by agentic AI and voice AI features in the fourth quarter of 2026.
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Trust, not technology: FPT's Frank Bignone on scaling agentic AI across APAC
Trust, not technology: FPT's Frank Bignone on scaling agentic AI across APAC
Agentic AI, in particular, is on a steep trajectory: respondents estimate AI agents currently execute 17% of their organisations' core processes, rising to 26% within a year and 39% within two.
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HubSpot launches Agent Hub and Agent Builder for AI agent management
HubSpot launches Agent Hub and Agent Builder for AI agent management
The launch comes as businesses increasingly deploy multiple AI agents across functions, creating a need for greater coordination and visibility into how those agents interact and contribute to business operations.
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Only one-third of enterprises trust AI agents despite 86% adoption rate: report
Only one-third of enterprises trust AI agents despite 86% adoption rate: report
Organisations with agentic control reported higher confidence in their AI agents, with 55% expressing trust in the actions and decisions made by their agents
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APAC businesses ramping up AI-driven fraud defenses amid rise in automated attacks
APAC businesses ramping up AI-driven fraud defenses amid rise in automated attacks
Some territories continue to experience elevated rates of suspicious authentication activity, suggesting ongoing structural fraud patterns rather than isolated attacks.
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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