Category: CX

Birdeye expands into Singapore to support AI-driven customer experience management across Southeast Asia

2 days ago

Rei Fortes

Singapore – Birdeye has announced its entry into Singapore, extending its presence in the Asia-Pacific region and introducing its marketing and customer experience platform to businesses operating across multiple locations. The move reflects ongoing regional demand for integrated tools that support customer...

Broot.ai integrates Vonage APIs to enhance CRM communications for global enterprise teams

3 days ago

Rei Fortes

Mumbai, India – Vonage, part of Ericsson, has announced that Broot.ai is using its application programming interfaces to support the development of its customer relationship management platform (CRM), to improve how sales and marketing teams interact with contacts globally. The India-based provider,...

UpTech Media, MARKETECH APAC unveils second edition of ‘Retail & E-Commerce Innovation Summit’ 2026 in Malaysia

UpTech Media, MARKETECH APAC unveils second edition of ‘Retail & E-Commerce Innovation Marketing & Tech Summit: Malaysia 2026’

6 days ago

Rei Fortes

UpTech Media, in collaboration with sister publication MARKETECH APAC, announces the return of the Retail & E-Commerce Innovation Marketing & Tech Summit: Malaysia 2026, positioning the event as a key platform for examining the technologies reshaping modern and digital commerce across Southeast...

FPT to upgrade U Mobile digital platforms with AI-driven customer experience capabilities

2 weeks ago

Rei Fortes

Kuala Lumpur, Malaysia – Global technology services company FPT Corporation has been appointed to modernise U Mobile’s digital platforms, a telecommunications operator in Malaysia and a recent entrant to the country’s 5G market. The engagement will involve deploying AI-based technologies to improve...

Xero to integrate Anthropic’s Claude AI for real-time financial intelligence and automation

2 weeks ago

Teddy Cambosa

The integration marks the first time Xero customers will be able to work with their financial data directly inside a major AI platform.

AIG implements Salesforce’s Agentforce Manufacturing to support digital transformation

3 weeks ago

Teddy Cambosa

The implementation introduces a unified digital platform designed to enhance AIG’s commercial operations.

Shaping the next phase of digital commerce: UpTech Media, MARKETECH APAC launch ‘Retail & E-Commerce Excellence Awards Asia Pacific’

1 month ago

Rei Fortes

The retail and e-commerce landscape across the Asia Pacific continues to advance at a rapid pace as organisations respond to shifting consumer expectations, digital-first business models, and increasingly sophisticated technologies. From hyper-personalised engagement and AI-powered supply chains...

Empowered Women Awards 2026 to honour leading women trailblazing the technology and marketing industries

1 month ago

Rei Fortes

With the growth of the technology and marketing industries, more women are continuing to drive innovation, diversity, and impact across global markets. From driving digital transformation across AI, CX, cybersecurity, data, e-commerce, and fintech, leading women across Asia Pacific are constantly reshaping...

NiCE appoints Nigel Lindsay-Smith to lead ANZ AI customer experience growth

1 month ago

Rei Fortes

Sydney, Australia – NiCE, a provider of AI-driven platforms designed to automate and enhance customer service operations, has appointed Nigel Lindsay-Smith as head of its Australia and New Zealand operations. The move expands the company’s leadership structure in the region as organisations increasingly...

Erajaya expands Salesforce platform to deliver personalised CX

1 month ago

Rei Fortes

Jakarta, Indonesia – PT Erajaya Swasembada Tbk has expanded its use of Salesforce technology to strengthen data-driven marketing and customer loyalty initiatives across its portfolio of retail and lifestyle businesses. The Indonesian retail and distribution group has implemented Agentforce Marketing...

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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