Category: CX

Shaping the next phase of digital commerce: UpTech Media, MARKETECH APAC launch ‘Retail & E-Commerce Excellence Awards Asia Pacific’

6 days ago

Rei Fortes

The retail and e-commerce landscape across the Asia Pacific continues to advance at a rapid pace as organisations respond to shifting consumer expectations, digital-first business models, and increasingly sophisticated technologies. From hyper-personalised engagement and AI-powered supply chains...

Empowered Women Awards 2026 to honour leading women trailblazing the technology and marketing industries

6 days ago

Rei Fortes

With the growth of the technology and marketing industries, more women are continuing to drive innovation, diversity, and impact across global markets. From driving digital transformation across AI, CX, cybersecurity, data, e-commerce, and fintech, leading women across Asia Pacific are constantly reshaping...

NiCE appoints Nigel Lindsay-Smith to lead ANZ AI customer experience growth

1 week ago

Rei Fortes

Sydney, Australia – NiCE, a provider of AI-driven platforms designed to automate and enhance customer service operations, has appointed Nigel Lindsay-Smith as head of its Australia and New Zealand operations. The move expands the company’s leadership structure in the region as organisations increasingly...

Erajaya expands Salesforce platform to deliver personalised CX

1 week ago

Rei Fortes

Jakarta, Indonesia – PT Erajaya Swasembada Tbk has expanded its use of Salesforce technology to strengthen data-driven marketing and customer loyalty initiatives across its portfolio of retail and lifestyle businesses. The Indonesian retail and distribution group has implemented Agentforce Marketing...

Infobip to launch AgentOS platform for autonomous AI customer engagement

2 weeks ago

Rei Fortes

Singapore – Infobip has announced plans to introduce AgentOS, an AI-native managed platform designed to coordinate autonomous, AI-driven customer interactions at scale. The release coincides with the company’s twentieth year of operations and represents a further shift towards positioning itself as an...

Klaviyo, Google to advance AI-driven customer experiences

3 weeks ago

Rei Fortes

Singapore – Klaviyo has entered into a strategic collaboration with Google aimed at enabling brands to deliver more adaptive, AI-enabled customer interactions spanning discovery, purchase, support and loyalty. The agreement combines Google’s capabilities in search, digital advertising, AI, and messaging...

Simon-Kucher names Eugene Macey to lead APAC digital practice

3 weeks ago

Rei Fortes

Singapore – Simon-Kucher has appointed Eugene Macey as a partner in its Singapore office, reinforcing its digital leadership across the Asia-Pacific region. He will head the firm’s digital and customer advisory unit, known as Elevate, with a particular emphasis on financial services and consumer industries. Eugene...

Atlas expands AirAsia API integration to boost ASEAN low-cost flight distribution

1 month ago

Rei Fortes

Singapore – Atlas, a travel technology provider focused on direct low-cost carrier (LCC) distribution through APIs, has expanded its flight API connection with AirAsia, providing more consistent and scalable access to one of Asia’s largest budget airline networks. Southeast Asia continues to rank among...

Genesys introduces LAM-powered agentic virtual agent for enterprise customer experience

1 month ago

Rei Fortes

Singapore – Genesys has announced the launch of an Agentic Virtual Agent for enterprise customer experience built on large action models (LAMs). Delivered through the Genesys Cloud platform, the system is designed to autonomously manage customer requests from initiation to resolution by interpreting...

Thai Airways extends Amadeus collaboration to advance retail and offer management

1 month ago

Rei Fortes

Bangkok, Thailand – Thai Airways International has expanded its partnership with Amadeus to strengthen its airline retailing capabilities and prepare for modern offer and order management. The agreement covers the deployment of Altéa NDC, Air Dynamic Pricing, and Anytime Merchandising, supporting...

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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