Category: CX

Klaviyo, Google to advance AI-driven customer experiences

8 hours ago

Rei Fortes

Singapore – Klaviyo has entered into a strategic collaboration with Google aimed at enabling brands to deliver more adaptive, AI-enabled customer interactions spanning discovery, purchase, support and loyalty. The agreement combines Google’s capabilities in search, digital advertising, AI, and messaging...

Simon-Kucher names Eugene Macey to lead APAC digital practice

2 days ago

Rei Fortes

Singapore – Simon-Kucher has appointed Eugene Macey as a partner in its Singapore office, reinforcing its digital leadership across the Asia-Pacific region. He will head the firm’s digital and customer advisory unit, known as Elevate, with a particular emphasis on financial services and consumer industries. Eugene...

Atlas expands AirAsia API integration to boost ASEAN low-cost flight distribution

1 week ago

Rei Fortes

Singapore – Atlas, a travel technology provider focused on direct low-cost carrier (LCC) distribution through APIs, has expanded its flight API connection with AirAsia, providing more consistent and scalable access to one of Asia’s largest budget airline networks. Southeast Asia continues to rank among...

Genesys introduces LAM-powered agentic virtual agent for enterprise customer experience

1 week ago

Rei Fortes

Singapore – Genesys has announced the launch of an Agentic Virtual Agent for enterprise customer experience built on large action models (LAMs). Delivered through the Genesys Cloud platform, the system is designed to autonomously manage customer requests from initiation to resolution by interpreting...

Thai Airways extends Amadeus collaboration to advance retail and offer management

2 weeks ago

Rei Fortes

Bangkok, Thailand – Thai Airways International has expanded its partnership with Amadeus to strengthen its airline retailing capabilities and prepare for modern offer and order management. The agreement covers the deployment of Altéa NDC, Air Dynamic Pricing, and Anytime Merchandising, supporting...

Fuse, Wiz.AI to expand AI-powered collections to improve responsible lending standards in Philippines

2 weeks ago

Rei Fortes

Manila, Philippines – Fuse Financing Inc., the lending subsidiary of GCash, is advancing the use of AI to enhance responsible collections practices and customer service standards through an expanded collaboration with AI solutions provider Wiz.AI. The initiative introduces greater automation...

Cognizant, Adobe expand global partnership to enhance enterprise AI-driven CX, creative capabilities

3 weeks ago

Rei Fortes

Singapore – Cognizant has expanded its global strategic collaboration with Adobe to support enterprises in scaling content creation and CX delivery through generative AI. The enhanced partnership builds on the companies’ long-standing relationship, combining Adobe’s AI-powered creative and experience...

Metro Singapore taps Eagle Eye to modernise loyalty programme in Singapore retail market

3 weeks ago

Rei Fortes

Singapore – Metro Singapore has partnered with Eagle Eye to update its customer loyalty programme as part of a broader brand refresh. The collaboration introduces Eagle Eye’s loyalty and promotions technology to the department store group, supporting efforts to enhance customer engagement across both...

Movate, Krisp to strengthen AI voice capabilities for global CX operations

4 weeks ago

Rei Fortes

Singapore – Movate and Krisp have entered into a strategic partnership aimed at improving the delivery of voice-based CX services through the use of AI. The collaboration combines Movate’s experience in managing global customer operations and AI-enabled service models with Krisp’s real-time voice...

Medallia, Ada to integrate customer intelligence with agentic AI for enterprise CX

1 month ago

Rei Fortes

Singapore – Medallia and Ada have entered into a strategic partnership to deliver a joint solution that combines customer and operational intelligence with agentic AI, aiming to help organisations translate customer insights into automated, real-time actions across channels. The collaboration...

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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