Category: CX

Medallia, Ada to integrate customer intelligence with agentic AI
Medallia, Ada to integrate customer intelligence with agentic AI for enterprise CX
Singapore – Medallia and Ada have entered into a strategic partnership to deliver a joint solution that combines customer and operational intelligence with agentic AI, aiming to help organisations translate customer insights into automated, real-time actions across channels.  The collaboration...
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Panasonic Vietnam, Techcombank establish strategic partnership to strengthen CX, long-term value nationwide
Panasonic Vietnam, Techcombank establish strategic partnership to strengthen CX, long-term value nationwide
Hanoi, Vietnam – Panasonic Vietnam Co., Ltd. and Techcombank have formalised a strategic cooperation agreement, initiating a broad-based partnership between two established organisations operating across consumer electronics, home appliances, and financial services in Vietnam. The agreement sets out...
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AI customer experience platform Toku files for SGX Catalist listing in first IPO of 2026
AI customer experience platform Toku files for SGX Catalist listing in first IPO of 2026
Singapore – Singapore-based AI customer experience platform Toku has registered its offer document for a proposed initial public offering (IPO) and the planned listing of its ordinary shares on the Catalist Board of the Singapore Exchange Securities Trading (SGX-ST). If completed, the transaction would...
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8x8 acquires Maven Lab, strengthening customer engagement capabilities in APAC
8x8 acquires Maven Lab, strengthening customer engagement capabilities in APAC
Singapore – 8×8, Inc., a global provider of cloud-based business communications platforms, has completed the acquisition of Maven Lab, a Singapore-headquartered company specialising in mobile marketing and enterprise messaging.  The transaction supports 8×8’s strategy to broaden end-to-end...
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Google Cloud launches Gemini Enterprise for CX to integrate shopping and customer service globally
Google Cloud launches Gemini Enterprise for CX to integrate shopping and customer service globally
Singapore – Google Cloud has announced the launch of Gemini Enterprise for Customer Experience at NRF 2026, introducing an agent-based platform designed to bring digital shopping and customer service together within a single intelligent environment.  Aimed at retailers, restaurants and consumer-facing...
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Avaya CTO David Funck on the role of human–AI collaboration for the future of CX
Avaya CTO David Funck on the role of human–AI collaboration for the future of CX
Singapore – Customer experience (CX) in the modern age of technology requires the collaboration between man and machine. AI innovations now enable professionals to work alongside AI agents to optimise and refine every touchpoint of the customer journey.  Avaya, a company specialising in AI-driven...
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Dr Angel Lo on exploring the future of CX with agentic and autonomous AI in medtech
Dr Angel Lo on exploring the future of CX with agentic and autonomous AI in medtech
Singapore – Customer experience (CX) has rapidly evolved over the last decade, with generative and autonomous AI technologies reshaping every touchpoint of the customer journey. The diverse APAC region leads the innovation of emerging intelligent technologies across a wide range of industries.  With...
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TP Indonesia unveils TP.ai FAB to strengthen AI-driven CX nationwide
TP Indonesia unveils TP.ai FAB to strengthen AI-driven CX nationwide
Jakarta, Indonesia – TP in Indonesia has introduced TP.ai FAB at its Jakarta facility, presenting a new platform designed to improve how organisations manage customer interactions through advanced automation and data intelligence.  The launch marks a further step in the company’s shift towards...
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EngageLab launches LiveDesk to advance enterprise CX capabilities across global markets
EngageLab launches LiveDesk to advance enterprise CX capabilities across global markets
Singapore – EngageLab has debuted LiveDesk, an AI-enabled customer service platform designed to strengthen how enterprises manage interactions across multiple digital channels.  The platform combines automated systems with human support teams, following the philosophy of ‘AI Agent x Human Agent’...
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Is your data ready for AI? Why customer experience hinges on trusted information
Is your data ready for AI? Why customer experience hinges on trusted information
In today’s hyper-competitive digital economy, customer experience (CX) is the battleground on which Singaporean organisations win or lose. Whether you are a university attracting students, a bank engaging clients, or a retailer serving consumers, every interaction matters. Customers expect seamless,...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.