Category: CX

Zendesk appoints Tifenn Dano Kwan as Chief Marketing Officer

2 days ago

Teddy Cambosa

In the role, Dano Kwan will oversee the company’s global marketing organisation, focusing on market differentiation and pipeline growth as Zendesk continues its push toward what it describes as an “Autonomous Service Workforce.”

Fragmented systems and weak AI strategy hinder enterprise deployment amongst Singapore firms

2 days ago

Teddy Cambosa

The survey suggested that these differing priorities can contribute to fragmented technology decisions, resulting in disconnected systems and expanding data silos over time.

AWS introduces agentic shopping assistant to help retailers build conversational AI experiences

2 days ago

Teddy Cambosa

The company said the service includes architecture guidance, starter code, and support from AWS experts and system integrator partners, enabling retailers to deploy conversational shopping experiences within weeks instead of years.

EnterpriseSG and IMDA launch updated digital roadmap for Singapore SME retailers

3 days ago

Teddy Cambosa

The agencies said the refreshed plan comes as Singapore’s retail sector faces increasing operational costs, manpower shortages, and heightened competition from global e-commerce players.

Snowflake expands AWS collaboration with $6b infrastructure commitment to support enterprise AI adoption

3 days ago

Teddy Cambosa

The company said the investment reflects growing enterprise demand for AI and data workloads running on AWS infrastructure.

DXC launches engineering unit focused on AI-powered enterprise transformation

3 days ago

Teddy Cambosa

The new unit consolidates DXC’s engineering capabilities under a single operating model intended to support organisations adopting AI-enabled and software-led transformation initiatives.

Garuda Indonesia advances cloud-based transformation through SAP partnership

4 days ago

Teddy Cambosa

The airline added that the transformation is also expected to support efforts to improve maintenance and asset management as it works to restore fleet readiness and expand operational capacity.

IBM completes core banking modernisation project for Philippine National Bank

5 days ago

Teddy Cambosa

IBM said the project reflects how financial institutions are modernising core banking infrastructure to improve resilience, operational continuity, and long-term business sustainability.

Around 74% of APAC brands cite data issues as barrier to scaling agentic AI: report

6 days ago

Teddy Cambosa

More than half of respondents (53%) said they use AI for personalised product recommendations, while 48% use AI for instant customer support and 42% are open to shopping through a virtual AI concierge.

Kong taps Unfold to support partner ecosystem and AI-driven opportunities across ANZ

1 week ago

Teddy Cambosa

The agreement will see Unfold, an Australian channel activation and SaaS distribution company, support Kong’s regional channel ecosystem by helping partners identify revenue opportunities tied to AI and API-related demand.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Category: CX

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Office

Categories

Follow Us

The Publication

Join our UpTech Media Community