Category: CX

2_Concentrix expands team, client portfolio with recent acquisition of CX consulting BlinkCX_11zon
Concentrix expands team, client portfolio with recent acquisition of CX consulting BlinkCX
Manila, Philippines – Concentrix Corp., a global tech solutions and services firm, has recently announced its acquisition of Philippine-based, tech-driven customer experience consulting company BlinkCX. By expanding its operating team and client portfolio, this strategic move further represents...
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Booking
Booking.com taps Antom to streamline payment solutions, enhance traveller experience in Asia
Hangzhou, China – Booking.com, an online travel platform, has recently announced that it has entered into a strategic collaboration with Ant International’s merchant payment and digitisation services provider, Antom. Under the alliance, the companies shared that said move will integrate diverse...
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Fusion CX expands global presence with acquisition of S4 Communications_11zon
Fusion CX expands global presence with acquisition of S4 Communications
Singapore – Fusion CX, a global customer experience and business process outsourcing service and solutions firm, has recently announced that it has acquired S4 Communications, a call centre outsourcing and BPO services company. By acquiring S4 Communications, the company aims to combine its advanced...
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Industry veteran Mark Bishof to lead Medallia as new chairman, CEO_11zon
Industry veteran Mark Bishof to lead Medallia as new chairman, CEO
Singapore – Medallia Inc., a customer and employee experience firm, has recently appointed Mark Bishof as the company’s new chairman and chief executive officer. He succeeds Thoma Bravo’s operating partner Mike Lipps, who will continue to serve the company as a board member.In this capacity, Bishof...
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1_Jollibee Group to leverage Qualtrics for enhanced customer experience, insights_11zon
Jollibee Group to leverage Qualtrics for enhanced customer experience, insights
Singapore – Qualtrics, an experience management category firm, has recently announced its latest partnership with food and beverage retail company Jollibee Group. This multi-year deal is aimed at enhancing the latter’s customer experience that drives growth for brands such as Jollibee, The Coffee...
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Srijit Menon joins Movate as new EVP, CRO for digital services (1)_11zon
Srijit Menon joins Movate as new EVP, CRO for digital services
Bangalore, India – MMovate, a digital technology and customer experience services firm, has recently appointed Srijit Menon as the company’s new executive vice president and chief revenue officer for digital services. In this position, Srijit will spearhead the global sales and account management...
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1_Chooks-to-Go to accelerate operational efficiency, customer experience with latest PLDT Enterprise partnership_11zon (1)
Chooks-to-Go to accelerate operational efficiency, customer experience with latest PLDT Enterprise partnership
Manila, Philippines – PLDT Enterprise, the corporate arm of PLDT, has recently announced its strategic alliance with Chooks-to-Go’s parent company, Bounty Fresh Group Holdings Inc. This partnership is aimed at providing integrated connectivity and communications solutions for enhanced operational efficiency...
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Agent2
Agent2.AI joins forces with Alibaba to bring together enhanced product demos, sales efficiency
Singapore – Agent2.AI, an intelligent product demonstration solutions firm, has recently teamed up with Alibbaba, aiming to offer a real-time product demonstration that utilises the power of Agent2.AI’s advanced Action Model technology. This strategic partnership is designed to elevate Alibaba’s...
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Smart Communications to offer real-time, personalised services with recent Adobe, Amdocs partnership_11zon (1)
Smart Communications to offer real-time, personalised services with recent Adobe, Amdocs partnership
Manila, Philippines – Smart Communications, Inc., a mobile service provider in the Philippines, has recently unveiled a strategic collaboration with computer software firm Adobe and telecommunications company Amdocs. With the alliance, the companies aim to offer a more data-driven and customer-centric...
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Tata Communications to elevate customer interactions with ‘Kaleyra AI’
Tata Communications to elevate customer interactions with ‘Kaleyra AI’
Singapore – Tata Communications, a global communications technology firm, has recently introduced its latest AI-powered solution aimed at transforming customer interactions. Titled Kaleyra AI, this tool intends to seamlessly integrate with communication channels and live agent interfaces using GenAI. As...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.