Category: CX

Globe strengthens cloud capabilities with AWS to enhance CX across the Philippines

2 days ago

Rei Fortes

Manila, Philippines – Globe has entered a multi-year collaboration with Amazon Web Services (AWS) to accelerate its digital transformation and improve customer experiences across its telecommunications and digital platforms in the Philippines. The partnership focuses on cloud modernisation and...

Tune Talk, Truecaller to strengthen customer trust and experience in Malaysia’s teleco market

2 days ago

Rei Fortes

Kuala Lumpur, Malaysia – Tune Talk has entered into a partnership with Truecaller to enhance the quality and reliability of customer interactions across Malaysia’s telecommunications sector. The collaboration focuses on improving the clarity, transparency, and overall experience of Tune Talk’s...

Sitecore launches SitecoreAI to advance digital experience capabilities for global marketers

3 days ago

Rei Fortes

Singapore – Sitecore has launched SitecoreAI, a next-generation digital experience platform designed to embed AI across marketing and content operations. The platform seeks to help organisations adapt to AI-led customer engagement by combining content management, data, and personalisation within a single...

DXC Technology expands Philippines operations with new AI-focused client experience centre

5 days ago

Rei Fortes

Manila, Philippines – DXC Technology, a global technology services provider, has opened a new Client Experience Centre in Taguig City, Metro Manila, aimed at strengthening engagement with customers, partners, and employees, supporting the company’s growth in the Philippines. Located within DXC’s Philippines...

Tata Communications, NiCE to elevate customer engagement across global markets with AI solutions

5 days ago

Rei Fortes

Singapore – Tata Communications has entered into a strategic partnership with NiCE to enhance how enterprises engage with customers through AI-powered contact centre solutions. The collaboration combines Tata Communications’ Kaleyra’s Customer Interaction Suite with NiCE’s CXone Mpower...

SAS launches new self-assessment tool to help brands strengthen martech solutions

1 week ago

Rei Fortes

Singapore – SAS has introduced a new self-assessment tool aimed at helping organisations evaluate the maturity of their MarTech systems and strengthen customer experience (CX) strategies. The interactive tool produces a personalised report that places respondents into one of five levels of MarTech...

Thai Airways taps IBS Software to modernise 'Royal Orchid' loyalty programme

1 week ago

Rei Fortes

Bangkok, Thailand – Thai Airways International has partnered with IBS Software to enhance and modernise its Royal Orchid Plus loyalty programme through the implementation of the iLoyal platform. The initiative forms part of the airline’s wider digital transformation strategy aimed at delivering more...

Qualtrics appoints Raen Lim as managing director for APJ leading AI adoption and growth across the region

2 weeks ago

Rei Fortes

Singapore – Qualtrics has named Raen Lim as managing director for Asia Pacific and Japan (APJ). In her new role, Raen will oversee regional operations and drive the company’s next phase of expansion, with a focus on helping organisations enhance customer and employee experiences through the adoption...

Toku expands regional compliance capabilities with new branch in Taiwan

2 weeks ago

Rei Fortes

Taipei, Taiwan – Toku, a Singapore-based provider of AI-powered customer experience (CX) solutions for enterprises, has opened a new branch in Taiwan to strengthen its operational framework and enhance service delivery across the Asia-Pacific region. The establishment of the Taiwan branch supports...

Lolitta Suffian on new senior CX role at BSN, insights on developing impactful CX strategies

3 weeks ago

Rei Fortes

Kuala Lumpur, Malaysia – Lolitta Suffian has recently stepped into the role of senior vice president for customer experience at Bank Simpanan Nasional (BSN), following four years of leading customer experience at Telekom Malaysia. With AI at the forefront of digital transformation around the...

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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