Category: APAC

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Fixing customer experience pain points with artificial intelligence
Consumers’ expectations are at an all-time high, particularly when it comes to customer experience (CX). In Asia Pacific (APAC), businesses are under increasing pressure to meet and exceed customer expectations. The recent Vonage Global Customer Engagement Report 2024 found that 80% of APAC customers...
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Google Cloud welcomes Rahul Sharma as managing director of public sector for APAC
Asia Pacific – Google Cloud, a software development firm, has recently announced the appointment of Rahul Sharma as the new managing director of its public sector business in Asia Pacific. In this new role, Rahul brings nearly three decades of experience, with previous leadership positions at Amazon...
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Cybersecurity spending in APAC for 2024 spikes 12% increase from last year: report
Manila, Philippines – With more state agencies falling victim to cyber-attacks, the latest International Data Corporation forecast revealed that cybersecurity spending in Asia Pacific will amount to US$36b in 2024, an increase of 12% from last year. In this report, the public sector in Asia Pacific,...
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Newly-launched ‘Programme Sirius’ initiative backed by APAC fintech players to drive MSME’s sustainable growth
Tokyo, Japan – With the support of FinTech leaders in the region, Programme Sirius, a sustainability innovation for regenerative and inclusive purposes has recently launched, with a focus on empowering micro, small, and medium-sized enterprises in their transition to sustainable goals. As an industry-led...
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Netskope names Josh Kennedy-White as its new CxO advisor for APAC 
Singapore – Aiming to strengthen its presence in the Asia-Pacific region, global cybersecurity companyNetskope has recently announced the appointment of Josh Kennedy-White as its new CxO advisor for APAC.  In this new role, Josh will extend his support to the Middle East and North African teams,...
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Exploring the future of CX: Vonage’s Sunny Rao delves into the essential role of emerging CX trends
With the current industry shifts in the customer experience landscape, it’s no surprise that integrated interactions with artificial intelligence are at the forefront of redefining how businesses communicate with and respond to customers. However, while these trends signify emerging opportunities for...
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Around 98% financial institutions in APAC experienced increased financial crime compliance costs in 2023: report
Hong Kong – Around 98% of financial institutions experienced increased financial crime compliance costs in 2023, resulting in a total expenditure of $US45b in the Asia-Pacific region. These figures underscore the rising costs of financial crime compliance across Asia-Pacific, according to LexisNexis...
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ClickUp announces APAC footprint in Singapore with new local data centre launch
Singapore – US-based productivity platform ClickUp has recently announced its strategic expansion in Singapore, marking the establishment of an additional local data centre. This move signifies the continuing demand for its growing customer base and strengthens its investment in the Asia-Pacific region. As...
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Around 80% of APAC consumers consider exploring alternatives due to poor user experience: report
Singapore – Following the persistent negative feedback from consumers on business communications, Vonage’s latest report revealed that the majority of APAC consumers are gearing towards exploring alternative options due to unsatisfactory experiences. This emphasises the need to leverage artificial intelligence...
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Majority of APAC CX leaders now invest more on AI-powered customer journey services: report
Singapore – As businesses adopt the ongoing transition to AI, Zendesk’s latest report on customer experience trends revealed that the majority of CX leaders in Asia-Pacific have already transformed their customer journey, channelling efforts into developing a significantly more intelligent CX strategy. In...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.