Mumbai, India – In a concerted effort to leverage customer engagement in the Indian market, C-Zentrix, a leading customer experience and contact centre solutions provider, has recently announced its collaboration with Servion.
This strategic partnership is centred around addressing the surging demand for both outbound and inbound calling processes, as well as automated solutions that enable brands to deliver a top-notch customer experience.
In particular, said companies will harness the power of cloud-based omnichannel and AI-powered contact centre solutions, offering brands an enhanced interactive experience within easy reach.
Talking about the collaboration, Baljit Singh, SVP-Sales, India and APAC at Servion, said, “We are delighted to partner with C-Zentrix, one of the leading cloud-based, omnichannel contact centre solutions. This partnership with C-Zentrix further reinforces Servion’s commitment to delivering innovative and personalised experiences, building lifetime customers, and increasing customer value.”
“This partnership would be beneficial, especially for small and mid-sized businesses in the India and APAC region that are looking for a cloud-based omnichannel contact centre solution,” added Baljit.
Saket Setu, CEO at C-Zentrix, also shared his enthusiasm for the partnership, stating, “We at C-Zentrix are excited about this new partnership with Servion India. C-Zentrix has been a specialist in customer experience with its voice-driven call centre platform and digital, omnichannel, and AI in contact centre solutions.”
“With this collaboration, we are expecting to reach out to enterprise customers and have a wider presence in BFSI and retail segments. Servion India has a very strong team and market presence, and this partnership will enrich both the companies,” he concluded.
