Author: Rei Fortes

Bupa Hong Kong taps Cognizant for AI-driven BPaaS to modernise health insurance claims processing

1 month ago

Rei Fortes

Hong Kong – Bupa Hong Kong has appointed Cognizant to implement an AI–enabled business-process-as-a-service (BPaaS) offering aimed at overhauling its health insurance claims operations. The agreement spans five years and marks Cognizant’s first deployment of an AI-led BPaaS model for claims transformation...

Siam Piwat, Xponential taps Google Cloud to expand enterprise AI deployment in Thailand

1 month ago

Rei Fortes

Bangkok, Thailand – Siam Piwat Group, a major real estate and retail developer in Thailand, together with its digital and innovation subsidiary Xponential, has broadened its digital transformation efforts through an expanded collaboration with Google Cloud. The initiative follows the successful...

Thunes names Chloé Mayenobe as deputy chief executive officer, driving global expansion

1 month ago

Rei Fortes

Singapore – Global payments infrastructure provider Thunes has appointed Chloé Mayenobe as deputy chief executive officer, marking a significant leadership move as the company advances its international growth and operational scale. Chloé was previously serving as president and chief operating officer,...

Hexaware appoints Raghu Mocherla as senior vice president to strengthen digital and software capabilities

1 month ago

Rei Fortes

Navi Mumbai, India – Hexaware Technologies, a global provider of information technology services and solutions, recently named Raghu Mocherla as senior vice president for Digital & Software. He will oversee the cyber-physical software and systems portfolio within the company’s Digital and...

Dr Angel Lo on exploring the future of CX with agentic and autonomous AI in medtech

1 month ago

Rei Fortes

Singapore – Customer experience (CX) has rapidly evolved over the last decade, with generative and autonomous AI technologies reshaping every touchpoint of the customer journey. The diverse APAC region leads the innovation of emerging intelligent technologies across a wide range of industries. With...

ServiceNow finalises Moveworks acquisition to expand enterprise AI capabilities

1 month ago

Rei Fortes

Singapore – ServiceNow has completed the acquisition of Moveworks, bringing together enterprise workflow automation and conversational AI to strengthen its AI platform for workplace use. The transaction is intended to accelerate the deployment of agentic AI across organisations by combining ServiceNow’s...

CTF Life, AlipayHK to enable in-app insurance premium payments for Hong Kong customers

1 month ago

Rei Fortes

Hong Kong – CTF Life has partnered with AlipayHK to introduce AlipayHK as a premium payment option within its mobile application, marking the first time a Hong Kong life insurer has integrated the digital wallet for in-app premium settlements. The collaboration is designed to simplify the payment...

Netskope launches Kuala Lumpur data centre, establishes local presence in Indonesia

1 month ago

Rei Fortes

Kuala Lumpur, Malaysia – Netskope has announced the opening of its first data centre in Malaysia, located in Kuala Lumpur, alongside the establishment of a local go-to-market team in Indonesia. The developments are intended to enhance service performance, technical delivery, and customer support for...

Abraham Cuevas on how Salesforce is eyeing the future of AI innovation and adoption in the Philippines

1 month ago

Rei Fortes

Manila, Philippines – The Philippines is one of the growing markets across the ASEAN region that is beginning to invest in digital transformation initiatives to join the race of adopting advanced AI technologies. These next-gen intelligent solutions are designed not only to help local organisations...

TP Indonesia unveils TP.ai FAB to strengthen AI-driven CX nationwide

1 month ago

Rei Fortes

Jakarta, Indonesia – TP in Indonesia has introduced TP.ai FAB at its Jakarta facility, presenting a new platform designed to improve how organisations manage customer interactions through advanced automation and data intelligence. The launch marks a further step in the company’s shift towards...

Video Title Here: The Indonesian on-ground activation status

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Author: Rei Fortes

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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