Author: Bernard Parado

Ant International launches full-stack AI payment, FX and treasury suite

2 weeks ago

Bernard Parado

Singapore – Ant International has launched what it describes as the industry’s first full-stack, AI-native suite of solutions covering payment, account, foreign exchange, treasury and growth operations for global businesses. According to Ant International, the suite is powered by two proprietary...

Singlife deepens Salesforce partnership with new AI customer service tools

3 weeks ago

Bernard Parado

Singapore – Singlife is now resolving more than 20% of its general insurance email enquiries through an AI agent, as its collaboration with Salesforce deepens. The GI Email Agent assesses incoming customer emails in real time, first identifying the nature and urgency of each request. Straightforward...

Cisco expands Splunk AI portfolio to support on-premises and agentic security deployments

3 weeks ago

Bernard Parado

Singapore – Cisco has unveiled a series of Splunk advancements aimed at helping enterprises deploy artificial intelligence with greater trust, control and cost visibility. The announcements span on-premises AI deployment, spend tracking and agentic security operations. According to Cisco, the update...

Gen Z leaders are emerging earlier as AI reshapes career progression, research shows

3 weeks ago

Bernard Parado

Singapore – AI is fast-tracking a new generation of Gen Z business leaders, reshaping how organisations identify, develop and promote talent for senior roles, according to new research from International Workplace Group (IWG). The findings show that 82% of senior leaders believe AI is accelerating...

Cognizant, Axis Bank complete rollout of governance-focused AMS framework

3 weeks ago

Bernard Parado

Bengaluru, India – An automation-led application management framework has gone live at Axis Bank, covering core banking systems, cards, payments, and several other business verticals under a five-year agreement with Cognizant. The programme, known as AMS 2.0, is designed to strengthen delivery governance...

APAC consumers quitting AI customer service over lack of memory, new report finds

3 weeks ago

Bernard Parado

Singapore – Seven in 10 consumers across Asia Pacific have abandoned an AI-powered customer service interaction after the system failed to recognise them or their previous history with a brand, according to new data from Twilio (NYSE: TWLO). Of those affected, 5% went further and ended their relationship...

SEON grows Signal Intelligence amid rise in AI-generated fraud

3 weeks ago

Bernard Parado

Singapore – Fraud prevention platform SEON has expanded its signal intelligence framework from more than 900 to over 1,100 proprietary data signals, the company announced on 17 September. The expansion adds coverage across address intelligence, session behaviour, phone and carrier data, digital footprint...

APAC led the world into the agentic era—now measurement has to keep up

3 weeks ago

Bernard Parado

For years, Artificial Intelligence (AI) has been sold to marketers as a productivity tool. Across Asia-Pacific (APAC), however, that description is already proving too narrow. Consumer behavior has never been more dynamic. Customer expectations shift in real time, campaigns run continuously across channels,...

Netskope rebrands AI security suite, launches Agent Action Control

3 weeks ago

Bernard Parado

Singapore – Netskope has launched Skylight Agent Action Control, a new capability that blocks high-risk AI agent actions before they can execute. The launch responds to a stark gap: 91% of organisations cannot currently stop a risky agent action in time, according to a research. The announcement, made...

Zendesk appoints David Hall-Johnston as Chief Technology Officer to lead APJ AI strategy

3 weeks ago

Bernard Parado

Singapore – Zendesk has appointed David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan, a move that comes as enterprises across the region shift from experimenting with artificial intelligence to embedding it within business-critical service operations. Based in Melbourne, Hall-Johnston...

Video Title Here: The Indonesian on-ground activation status

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Author: Bernard Parado

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Author: Bernard Parado

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