Singapore – Singapore-based AI customer experience platform Toku has registered its offer document for a proposed initial public offering (IPO) and the planned listing of its ordinary shares on the Catalist Board of the Singapore Exchange Securities Trading (SGX-ST). If completed, the transaction would represent the first IPO on the SGX in 2026.
PrimePartners Corporate Finance has been appointed as sponsor, issue manager, underwriter and co-placement agent, with CGS International Securities Singapore acting as co-placement agent.
Established in December 2017, Toku develops an enterprise customer experience platform designed for organisations operating across complex, regulated and multilingual markets. Its technology enables the management of customer interactions across voice and digital channels while addressing regulatory, linguistic, and infrastructure requirements across jurisdictions.
The platform integrates AI capabilities such as transcription, summarisation, sentiment analysis and conversation analytics, alongside conversational and agent-based AI that support automated workflows and secure, scalable engagement.
Toku differentiates its offering through a focus on localised deployment, telecommunications expertise, and compliance-driven design, particularly across APAC.
“What were once separate systems for operations, sales, and marketing interactions are now converging into unified platforms, with AI acting as an accelerant,” Thomas Laboulle, founder and CEO of Toku, stated.
“The way enterprises manage customer engagement is undergoing a fundamental shift. This is particularly significant in regions like APAC, where local complexity has historically limited the effectiveness of global incumbents.”
Toku serves enterprise customers across industries, including financial services, healthcare, shared economy services and the public sector, with operations spanning 34 countries across APAC, Latin America, the Middle East, and North Africa. The company controls its entire technology stack, from connectivity to applications and implementation services.
The proposed listing is intended to support further investment in AI development, partnerships, and potential acquisitions, as well as to strengthen the company’s presence in markets where data governance and responsible AI adoption are increasingly prioritised.
