Taipei, Taiwan – Toku, a Singapore-based provider of AI-powered customer experience (CX) solutions for enterprises, has opened a new branch in Taiwan to strengthen its operational framework and enhance service delivery across the Asia-Pacific region.
The establishment of the Taiwan branch supports Toku’s ongoing efforts to align with local regulatory requirements and maintain consistent service standards across multiple jurisdictions. This expansion forms part of the company’s broader strategy to reinforce its regional presence while ensuring adherence to evolving compliance obligations.
Through its new operations, Toku plans to work with local system integrators and channel partners to create a network of certified specialists across Taiwan. This approach is designed to improve responsiveness to market needs and provide enterprises with access to implementation, maintenance, and technical support delivered by partners with local expertise.
“Enterprises trust us with mission-critical customer engagement services across multiple markets, and Taiwan represents a vital piece of that regional puzzle,” Thomas Laboulle, founder and CEO of Toku, said.
“This investment ensures we maintain full regulatory compliance while building the local partnerships needed to deliver excellence in every market. It’s this commitment to being present and compliant wherever our customers operate that defines Toku as a true APAC partner.”
Headquartered in Singapore, Toku delivers cloud-based communication and engagement solutions that combine contact centre technology, programmable APIs, and generative AI capabilities to help enterprises streamline customer interactions and enhance service delivery across diverse markets.
The launch in Taiwan follows similar investments in Malaysia, Vietnam, Hong Kong, and South Korea, marking another step in Toku’s continued expansion across Asia-Pacific.
