Singapore – ServiceNow and OpenAI have expanded their strategic relationship through a multi-year agreement intended to accelerate the deployment of AI across large enterprises.
The collaboration provides ServiceNow customers with direct access to advanced OpenAI model capabilities within the ServiceNow platform, enabling the development of AI-driven solutions aligned with organisational requirements while reducing the need for bespoke development.
The partnership brings closer technical collaboration between the two companies, integrating OpenAI’s latest models into ServiceNow’s AI platform to support more autonomous and scalable automation. This includes the development of native speech-to-speech and voice-based functionality designed to improve interaction quality and reduce language-related friction in enterprise workflows.
The integration is expected to support more end-to-end, AI-enabled processes across complex operating environments.
“As companies shift from experimenting with AI to deploying it at scale, they need the power of multiple AI leaders working together to deliver faster, better outcomes,” Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow, stated.
“Bringing together our respective technologies will drive faster value for customers and more intuitive ways of working with AI.”
Under the agreement, OpenAI models will be positioned as a preferred intelligence capability for ServiceNow’s enterprise customers. The collaboration aims to support organisations as they transition from experimental AI use to large-scale deployment, combining ServiceNow’s workflow, governance, and orchestration capabilities with OpenAI’s model innovation to enable faster adoption and measurable outcomes.
The integration complements existing enterprise data and configuration environments, with governance and oversight managed through ServiceNow’s AI Control Tower. This provides organisations with centralised visibility into how AI models are applied across workflows, how they interact with enterprise systems, and how actions are executed in a controlled and auditable manner.
“ServiceNow is helping enterprises bring agentic AI into workflows that are secure, scalable, and designed to deliver measurable outcomes,” Brad Lightcap, chief operating officer at OpenAI, commented.
“With OpenAI frontier models and multimodal capabilities in ServiceNow, enterprises across every industry will benefit from intelligence that handles work end to end in even the most complex environments.”
Building on existing use of OpenAI models for natural language assistance, summarisation, workflow development, and intelligent search, the expanded partnership is intended to deliver more advanced automation capabilities across industries and use cases, supporting ServiceNow’s role in managing large-scale enterprise workflows.
