Philippines – Western Union has partnered with Philippine financial services provider JuanPay to make international money transfer services available through participating JuanPay locations across the country.
The service is expected to be progressively introduced across JuanPay’s network of approximately 2,000 owned and franchise-operated outlets, with an initial rollout planned for around 1,400 locations.
Customers will be able to send and receive international money transfers through participating JuanPay outlets alongside other services offered by the locations, including bill and loan payments, government transactions and pharmacy services.
The partnership is aimed in part at communities with strong links to Overseas Filipino Workers (OFWs), giving customers another option for accessing international remittance services through local businesses.
Western Union’s network covers more than 200 countries and territories, while JuanPay, a subsidiary of ACM Group of Companies, operates a non-bank financial services network across the Philippines. The company has a presence in provincial markets and communities with links to OFWs, supported by a network of local entrepreneurs.
For JuanPay, the agreement adds international remittance services to its existing portfolio. For Western Union, it provides an additional physical distribution channel in the Philippines, alongside the company’s existing retail and digital services.
Western Union launched an upgraded mobile application in October 2025, introducing dual send-and-request capabilities.
“Our vision for JuanPay has always been to bring essential financial services closer to Filipino communities. Our collaboration with Western Union brings together global connectivity and JuanPay’s community-based approach to access. Ultimately, this is about making trusted financial services more accessible and convenient for every Juan.” said Rico Fernando M. Chico, Chairman of ACM Group of Companies.
“JuanPay proudly marks the signing of its commercial partnership with Western Union, bringing together two organisations committed to making financial services more accessible, cost-efficient and convenient,” said Atty. Rafael Angelo M. Padilla, President of ACM Business Solutions Inc.
“This partnership represents an important milestone in JuanPay’s mission to broaden financial access and deliver trusted, technology-enabled solutions to Filipinos across the country,” Padilla continued.
“With customers in the Philippines wanting more flexibility and convenience, multi-service locations that serve as one-stop shops for their financial services needs have a vital role to play, especially for people and communities that prefer face-to-face support, or have varying levels of digital connectivity,” said Vince Tallent, Senior Vice President and Head of APAC for Western Union.
“The partnership with JuanPay serves the purpose of being where customers are and creates an exciting distribution model that combines the best of both our strengths – JuanPay’s strong local reach in the Philippines and Western Union’s unmatched global presence, making international financial services more accessible for people and communities that need them the most,” Tallent continued.
“Partnerships are one of the most powerful ways we innovate. By collaborating with JuanPay, we’re creating new and more effective ways to serve customers, making international remittances more accessible, convenient, and integrated into the platforms they already use every day,” said Gregory Laurent, Western Union’s Regional Vice President (Philippines, Japan, Australia, New Zealand & Pacific Islands).
“Together, we’re helping Filipinos stay connected with family and loved ones around the world through experiences that are simpler, faster and designed around their needs,” Laurent continued.
