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Tech In Focus: How Human Managed aims to achieve scalable digital transformation through leveraging AI, machine learning

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Azunta Gaviola

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4 months ago

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2024 will see tech innovations advancing rapidly, building on the disruption unleashed by GenAI in the past year. The question on top of the mind for every decision maker is what problems they can use AI to accelerate progress toward their strategies and how. However, an enterprise can harness the potential of AI, only when it has a complete understanding and control of its enterprise data across all sources. Fast, agile and scalable data ops, allow for bigger AI-powered opportunities. 

The Human Managed I.DE.A cloud-native data platform empowers businesses to operationalise its data from any source, to make smarter decisions and faster actions for better cyber, digital and risk outcomes. The platform adapts to every business context through 3 offerings:

  • Data Ops – Distributed data engineering as input for AI models – This ensures that whatever data a business needs to analyse, is continuously collected, processed and stored to be AI-ready. 
  • ML Ops – Tuning AI models personalised for each business – This ensures that AI models are trained, tuned and improved with data, logic, and patterns unique to each business.  
  • Intel Ops – Getting the right intel to inform the right decision and action at the right time – this involves ensuring that DataOps and MLOps within a business must be working in tandem in a consistent and scalable operational cycle across the business. 

Navigating the challenges brought by complex enterprise data

Modern businesses exist in a complex data environment of siloed technologies, with legacy architecture and talent skills gaps making scalable digital transformation difficult and costly.  This often leads to enterprises using tech solutions without the proper business context, incorrect metrics, leading eventually to information overload. The result is indecision and inaction – which can lead to exposure to threats, an inability to identify and act on scalable opportunities, and problems in managing risk.  

Human Managed applies Artificial Intelligence (AI) and machine learning technologies for its Service as a Product called the IDEA platform. This solution that matches threat, opportunity and risk detections with recommended decisions and actions – always personalised to business needs. Data comes in – and IDEAs (Intelligence, DEcisions and Actions) come out.  

The modular I.DE.A platform is the only solution on the market that combines data analysis with unique business context. The IDEA platform is data agnostic – working and interoperable with any business data solution – from AWS to Zendesk, and all data sources in between.  

           For every business use case, the I.DE.A platform generates: 

  • Personalised and contextualised intelligence  
  • Ranked and prioritised recommended decisions  
  • Prescriptive actions to control threats, scale opportunities and manage risk  

The I.DE.A platform and its hallmarks of  Intelligence, Decisions and Actions

Human Managed serves industries in the essential services sector, such as financial services [banks, payments network, clearing house], education and government. These critical sectors require fast and timely intel to make the right decisions and the right time.

The company’s  top subscribed services include data-driven asset management, attack surface management, fraud detection, and security posture management. 

With the DataOps platform, all of the customers’ data is processed and analysed to create contextualised insights. These insights act as inputs for the MLOps platform, which continuously tunes the AI models for more accurate and precise intel. Finally, the IntelOps platform generates ranked decisions and prescriptive actions based on calculated priorities and impact, utilising the contextualised intel.

Apart from these services, the platform’s core benefits also include personalisation, speed to outcome, operational for daily outcomes, and flexibility of the service model.

  • Personalisation and context 

The notable feature of the Human Managed platform is that intelligence is modelled specific to each customer to make it operational. 

Personalisation and context is the starting point. The platform takes the data approach for customer context too. It builds and maintains multiple relational catalogues for each customer enriched with many attributes (asset catalogue, control catalogue, control sensor catalogue, etc.) These form the “domain expertise” knowledge base of the organisation, that provide the unique context for data events.

  • Operational for Daily Outcomes 

Human Managed takes collective intelligence to the next level: combining human and artificial intelligence through its I.DE.A platform. By effectively processing existing data, the platform delivers intelligent recommendations which will then be assessed and actioned by humans. The I.DE.A platform provides intelligence, decisions and actions across four key topic areas:

  1. Operational: alerts a company to an event (e.g. a risk or opportunity)
  2. Technical: identifies and provides intelligence on how and why this event has happened
  3. Tactical: informs the business what will happen if this event is left un-actioned
  4. Strategic: quantifies the loss or gain to the business of action or inaction 

The platform integrates with operational processes, delivering I.DE.A through Report, Notification and Dispatch to any user, through any channel (e.g. Slack, Teams, email) and tracks actions until issue resolution. It’s an approach that ensures accountability, closing the loop from intelligence to decision to action.

  • Speed

The obvious short term benefit that the platform brings to customers is saving time. These include speed to build, correct, onboard and speed to value.

  1. Speed to Build: Proof of Concept [POC]- every POC is delivered in less than 2 weeks
  2. Speed to Correct: Standard change / service request in less than 1 day. complex requests in less than 2 days. Devops & agile work culture allows us to iterate quickly without linear processes
  3. Speed to Onboard: Standard data sourcing onboarding in less than 2 days. New data source onboarding in 1-2 weeks with no work required from the customer side.
  4. Speed to Value: Quick and easy testing, improving, onboarding and use case development allows customer to experiment, customise outputs, and capture value quickly

  • Flexibility of the service model

Flexibility means that Human Managed grows with its customers, extending and enhancing services through 14 separate engineering functions and 92 microservices. 

The I.DE.A. platform: How does it work? 

     The I.DE.A platform offers “Distributed Ops” for data-driven solutions. 

Designed to be modular, the I.DE.A platform flexes to the needs of any and every business – delivered through 14 separate engineering functions and 92 microservices.

DataOps microservices allow for collection of data from all sources for preparation and analysis.

IntelOps microservices execute use cases to generate IDEAS. [Intelligence. Decision. Actions]. 

Service ops are microservices that deliver reports, notifications and dispatches. 

Design Ops present prepared analyses and use case on demand via app or API. 

The I.DE.A platform thus becomes a company’s extended digital platform to secure, scale and manage any use case. It brings key domain expertise – with the ability to pick and choose from services that include:  

Human Managed and its vision to redefine a scalable digital frontier

When asked about the company’s significant influence in the future of the tech industry, Karen Kim, CEO at Human Managed, shared, “Human Managed is a strategic partner – creating a new digital ecosystem to deliver fast, accountable and cost-effective decisions and actions.The platform is data agnostic– working with all data providers and data sources. Human Managed doesn’t compete with these providers – because it delivers to different needs. 

For her, this strategic partnership plays a crucial role within the industry in which the company operates. In particular, she also explained how this partnership will further benefit the tech scene. 

“Aggregating and transforming providers’ data, the relationship is one of strategic partnership – where combined technologies enhance customer outcomes.This Human Managed partnership model will enhance the entire technology ecosystem, ” stated Karen. 

“Strategic partnerships are mutually beneficial and reciprocal – where Human Managed may access a specific data provider’s service to meet customer needs, or a data provider may integrate the Human Managed IDEA platform into their own customer solution,” she added. 

Karen also said, “It is a community model that Human Managed is exploring and expanding – working with partners to create a digital ‘gig’ economy: an ecosystem of different providers that are called upon as and when needed to create ever more customer aligned solutions.”    

“This ecosystem approach can transform customers’ digital transformations and deliver seamless digital scalability at lower cost. It means that businesses only ever pay for what they need when they need it.  Adopting the Human Managed ecosystem model, businesses no longer have to make big investments in internally developed platforms, in-house teams, or complex and expensive third-party solutions where they only use – or need – a fraction of the functionality,” concluded Karen. 

Human Managed as a transformative force in its endeavours

In terms of leading and championing the endeavours of the company, Human Managed has also envisioned a path for its products and services. By effectively doing them, Karen also shared a brief background about how the company began.

“On 26 December 2018, when the world hit the brakes to slow down and enjoy the “dead week” between Christmas and New Year’s where nothing happens, something happened in Chennai, India. A small group of people gathered to discuss a scary but exciting vision of building a bootstrapped intelligence-driven platform. That same day, Human Managed Pte. Ltd. was incorporated,” Karen told UpTech Media.  

“A lot has happened and changed in the past 5 years-plus. We are no way the same as we were on Day 1, but we never veered off course from the set of values that guided us since Day 1. The Indie Start Up Manifesto by Eugene Woo, CEO Vennage, was discovered and shared on our Slack in the early days, and I remember how we resonated so much with all the values. I am proud to say that we’ve never compromised on them and don’t plan on changing our ways any time soon,”she further added.

Meanwhile, when asked about these endeavours, Karen explained, “The culture of “start-up spirit” delivering “enterprise level” solutions is at the core of Human Managed. As a self-funded company with no investors and no debt, we are free to explore and innovate without limitations. In the past 5 years, from our headquarters in Singapore, we have scaled rapidly, with a presence in Hong Kong, India and Manila.” 

Probing further into the company’s values, she further said, “While delivering to companies of all sizes, Human Managed is proud of being lean, agile and always curious.

“The team at Human Managed pushes what’s possible, is led by ideas and innovation and inspired by where we and our partners are going next. It’s something that we call being Fresh, Open and Present.”

Karen concluded by defining these characteristics as follows: “Fresh: always exploring and innovating, and never guided by ‘the way things are’; Open: always learning, harnessing the power of collective intelligence and open-source communities; and “Present: a true partner to our customers that is always on hand to minimise every threat and optimise every opportunity.”

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