Tag: cx platform

Genesys widens forward-deployed engineering teams for agentic CX projects
Genesys widens forward-deployed engineering teams for agentic CX projects
Singapore – Genesys has expanded its forward-deployed engineering (FDE) capabilities, embedding engineers with enterprise customers to move agentic artificial intelligence (AI) use cases into production faster. The company announced the move in Singapore on 6 November. According to Genesys, the FDE...
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Tencent Cloud, Care partner on low-latency telehealth consultations in Singapore
Tencent Cloud, Care partner on low-latency telehealth consultations in Singapore
Hong Kong – Tencent Cloud, the cloud business of Tencent, has partnered with Singapore telehealth digital solutions provider Care to support its virtual consultations, the company announced on 26 October 2026. Under the collaboration, Care has adopted Tencent Cloud’s Tencent Real-Time Communication...
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Zoom introduces unified context layer to link Meetings, chats, and data for AI agents
Zoom introduces unified context layer to link Meetings, chats, and data for AI agents
Singapore – Zoom Communications has introduced a Unified Context Layer that links conversation history with documents and data, giving people and AI agents a fuller view of ongoing work. The company announced the change on 21 October.  According to Zoom, the layer combines conversations with near-real-time...
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Australian Open to use Adobe CX enterprise to personalise fan experiences
Australian Open to use Adobe CX enterprise to personalise fan experiences
Australia – Tennis Australia will use Adobe CX Enterprise, an end-to-end platform for customer experience orchestration, to deliver more personalised and connected experiences for Australian Open fans, the organisations announced. The rollout forms part of a multi-year partnership that names Adobe...
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Metcash expands Coveo partnership to bring generative AI to retailer communications
Metcash expands Coveo partnership to bring generative AI to retailer communications
Sydney, Australia – Metcash has expanded its partnership with Coveo to add AI-powered conversational search to its B2B customer communications portal, according to Coveo. The announcement, dated 22 September 2026, extends a relationship that already spans other parts of the Australian wholesale distributor,...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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