Tag: customer service

1_Manulife to accelerate tech adoption, customer service with launch of AI-powered tools, services in Asia_11zon
Manulife to accelerate tech adoption, customer service with launch of AI-powered tools, services in Asia
Hong Kong – Manulife, an international financial services firm, has recently announced that it has further strengthened the adoption of artificial intelligence with the implementation of new capabilities and tools designed to transform businesses and accelerate customer service in Asia. The integration...
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1_ePLDT elevates customer service with cloud solutions, Genesys partnership_11zon
ePLDT elevates customer service with cloud solutions, Genesys partnership
Manila, Philippines – IT service management firm ePLDT has recently unveiled its strategic collaboration with cloud service provider Genesys, bringing together cloud-based solutions intended to improve personalised customer experiences and workforce efficiency.Leveraging AI and Genesys’ cloud platform,...
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DBS introduces AI-powered ‘CSO assistant’ for enhanced customer service (1)
DBS introduces AI-powered ‘CSO assistant’ for enhanced customer service
Singapore – DBS, a financial services group, has recently unveiled the latest gen AI-powered virtual assistants, with the goal of empowering its customer service officers (CSOs) with the capacity to reduce toil and enhance the customer experience. Through this solution, call handling times are...
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3_ Etaily to advance e-commerce customer service with launch of new, AI-powered custom reply tool_11zon
Etaily to advance e-commerce customer service with launch of new, AI-powered custom reply tool
Singapore – Etaily, an end-to-end omnichannel e-commerce provider, has recently unveiled the introduction of its new AI-powered custom reply tool that uses open AI’s GPT models from automated responses to customer reviews. This strategic tool aims to minimise manual effort and further enhance business...
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Around 80% of service professionals anticipate customer service to propel revenue growth this year report_11zon
Around 80% of service professionals anticipate customer service to propel revenue growth this year: report
Singapore – Around 80% of service professionals anticipate customer service to contribute more revenue this year, according to the latest report by customer relationship management firm Salesforce. This follows AI enabling greater personalised experiences, with service teams being well positioned to...
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Yellow
Why is email automation crucial for an effective omnichannel customer service strategy?
The Philippines holds the prestigious title of being the world’s largest contact centre hub. However, in recent years, Filipino customer service agents have faced a tidal wave of dynamic industry changes, particularly in response to evolving customer expectations. The rise of instant-gratification-seeking...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.