Tag: customer experience

Live Group to offer hyper-personalised customer experience with launch of ‘Envoku’

1 year ago

Azunta Gaviola

Singapore – Live Group, an events and communication agency, has recently introduced a new AI-driven platform that transforms communication, engagement, and inclusivity across events, workplaces, and customer interactions. This solution addresses the gap between diverse audiences, offering customers hyper-personalised...

Beyond the cart: Shoppertainment execs on harnessing the potential of live commerce for unmatched customer experience

1 year ago

Azunta Gaviola

Amid the current advances in the retail industry, live shopping has established itself as a dynamic force in every customer’s journey. With real-time product demonstrations, said development fostered a more immersive interaction with retailers, allowing shoppers to directly address their concerns and...

Lazada’s new AI-powered capabilities to offer more personalised, dynamic shopping experience

1 year ago

Azunta Gaviola

Singapore – Lazada, an international e-commerce company, has recently unveiled a suite of new GenAI features to offer shoppers a more personalised, engaging, and dynamic experience. This initiative was launched alongside the firm’s recently published whitepaper about the adoption of artificial intelligence...

Mastercard to offer faster card bill payment solutions, enhanced customer experience with ‘Bill Qkr’

1 year ago

Azunta Gaviola

Singapore – Mastercard, a global company in the payment industry, has recently announced the launch of Bill Qkr, designed to streamline the payment process among consumers. For this initiative, the company will offer faster card bill payment solutions, enabling merchants, acquirers, payment...

Freshworks unveils AI agents to improve customer, employee experience for businesses

1 year ago

Teddy Cambosa

The result is improved customer experience, higher CSAT scores, and reduced response times. Employee satisfaction goes up, too, when agent productivity skyrockets with the automation of routine tasks.

Salesforce to transform RLC Residences’ customer experience with recent partnership

1 year ago

Azunta Gaviola

Singapore – RLC Residences, the residential arm of Robinsons Land, has recently announced a new collaboration with Salesforce, a customer relationship management platform. This initiative is part of the company’s digital transformation journey with Appistoki offering support and also aimed at enhancing...

Bain & Company, Kantar, Qualtrics to introduce new CX standards following industry-wide outreach

1 year ago

Azunta Gaviola

Singapore – Following a 10-week industry-wide consultation, Bain & Company, Kantar, and Qualtrics have recently introduced the latest updates to their jointly endorsed Global Standards for Customer Experience. The move comes after the cross-industry outreach and collaboration from the three...

Mobility solution firm ALVA accelerates customer experience, loyalty with Google Cloud’s AI-powered infrastructure

1 year ago

Azunta Gaviola

Singapore – Mobility solution provider ALVA has announced that it has recently collaborated with Google Cloud to advance the customer experience, loyalty, and demand for its electric two-wheelers. In a recent statement, the automotive firm indicated its selection of Google Cloud as their primary cloud...

Haris Izmee assumes leadership at Equinix as managing director for Indonesia (1)_11zon

Mastering customer interaction: Tata Communications’ Mauro Carobene on overcoming fragmented customer experiences across the retail sector

1 year ago

Azunta Gaviola

In the modern retail landscape, businesses are often confronted by the rapid pace and diverse customer touchpoints, making them vulnerable to fragmented customer experiences if not properly managed. A recent survey from Tata Communications, in collaboration with Harvard Business Review Analytic Services,...

Harnessing sentiment analysis for personalised interactions

1 year ago

Azunta Gaviola

Every company says their customers are top of mind, but how many actually understand them? Sure, enterprises can talk the talk but look at the countless viral threads online of less than satisfactory customer service interactions. These instances usually are not just a case of a single rogue service...

Video Title Here: The Indonesian on-ground activation status

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Tag: customer experience

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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