Tag: customer experience

1_Red Hat, Globe partnership to modernise telco’s operational practices, customer experience
Red Hat, Globe partnership to modernise telco’s operational practices, customer experience
Manila, Philippines – PH-based telecommunications firm Globe has unveiled a new collaboration with open-source solutions provider Red Hat to modernise its IT infrastructure through Red Hat Open Innovation Labs. This strategic alliance intends to enhance the telco’s agility, scalability, and innovation,...
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Lila Tretikov to advise on Zendesk’s industry-leading AI solutions with recent appointment (1)
Lila Tretikov joins Zendesk’s board of director lineup for advisory role
Singapore – Customer experience technology firm Zendesk has announced the appointment of Lila Tretikov to its Board of Directors. Tretikov joins the current board to advise on Zendesk’s industry-leading AI offerings, with members including Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams,...
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Amdocs to empower PLDT’s network operations, customer experience with intelligent networking suite
Manila, Philippines – Global telecommunications technology firm Amdocs has recently announced that Philippines’ telco provider PLDT has adopted its operational support systems (OSS) platform. This partnership will allow PLDT to modernise, unify, and automate its network operations on the public cloud...
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Doctor Anywhere, Zendesk partnership to expedite customer service, experience_11zon
Doctor Anywhere, Zendesk partnership to expedite customer service, experience
Singapore – Doctor Anywhere, a regional healthcare company, has recently announced its partnership with customer experience technology firm Zendesk to offer enhanced service capabilities and expanded support for its users using Zendesk’s suite. This includes tools like messaging, analytics, community...
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Major shift in customer experience spur 82% of SG industry leaders to think AI as a decisive factor for businesses report_11zon
Major shift in customer experience spurs 82% of SG industry leaders to think AI as a decisive factor for businesses: report
Singapore – A recent report by Zendesk revealed that a major shift in the future of customer experience is anticipated to happen, with about 82% of leaders in Singapore believing artificial intelligence would be a decisive factor for businesses.  In the report, 74% of industry experts in Asia...
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foodpanda, Visa’s Cybersource partnership to improve APAC’s customer experience checkout
Singapore – Online food and delivery platform foodpanda has announced that it has recently collaborated with payment gateway firm Cybersource to improve the company’s customer checkout experience. This strategic partnership will leverage frictionless payments in more than 10 markets across Asia-Pacific.  foodpanda...
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3_ServiceNow, Boomi ink partnership for streamlined customer support, improved self-service experiences through AI_11zon
ServiceNow, Boomi ink partnership for streamlined customer support, improved self-service experiences through AI
Singapore – Software development firm ServiceNow has recently announced that it has partnered with intelligent integration and automation platform Boomi. This strategic collaboration is aimed at offering customers streamlined customer support and improved self-service experiences. Using ServiceNow’s...
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Lion Parcel integrates Salesforce’s AI capabilities for improved customer service, problem solving processes
Lion Parcel integrates Salesforce’s AI capabilities for improved customer service, problem solving processes
Indonesia – Lion Parcel, a logistics service provider based in Indonesia, has announced its latest collaboration with customer relationship management firm Salesforce. This partnership intends to optimise customer service using the integration of generative artificial intelligence.  With this...
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Singtel, SK Telecom join forces to drive telco tech innovation, network advancements_11zon
Singtel, SK Telecom join forces to drive telco tech innovation, network advancements
Singapore – Telecommunications firm Singtel has recently announced that it has signed a memorandum of understanding with South Korean mobile carrier SK Telecom to work together on developing next-generation telecommunications networks over the next two years. This strategic partnership is set to drive...
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2_OCBC Indonesia to offer personalised recommendations, real-time intelligence through Cloudera’s gen AI solutions
OCBC Indonesia to offer personalised recommendations, real-time intelligence through Cloudera’s gen AI solutions
Indonesia – Banking firm OCBC Indonesia has recently announced its plans to incorporate generative AI and advanced data management systems through a collaborative endeavour with data company Cloudera. This initiative intends to offer personalised recommendations and real-time intelligence, thereby enhancing...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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