Tag: customer experience

Animoca Brands pilots AI-powered AI commerce features with Visa

1 month ago

Teddy Cambosa

The company said these capabilities reflect its broader strategy to develop agentic commerce, where AI agents can assist consumers with shopping and payments while operating within user-defined permissions.

Platform-driven approach determined as next phase of enterprise AI transformation: report

1 month ago

Teddy Cambosa

According to the study, 51% of surveyed organisations allocate at least 5% of their IT budgets to AI initiatives. However, only 26% described themselves as advanced in operationalising AI.

Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption

1 month ago

Teddy Cambosa

The appointments are part of the company's strategy to deepen collaboration with technology partners, systems integrators, resellers and developers as organisations increasingly seek to integrate AI with business workflows, data and customer engagement systems.

Around 75% of contact centre leaders cite legacy technology as barrier to omnichannel service: report

1 month ago

Teddy Cambosa

The update comes one year after Zendesk acquired Local Measure and introduced its AI-native voice offering as part of the Zendesk Resolution Platform.a

AS Watson expands technology partner programme to accelerate AI-driven retail transformation

1 month ago

Teddy Cambosa

According to AS Watson, the programme reflects its continued investment in technology, data and AI, with priorities including enterprise productivity, personalised customer experiences, cybersecurity and digital commerce.

globe business google enterprise customer experience

Globe Business launches Google Gemini Enterprise platform to help firms scale AI-driven customer experience

2 months ago

Aliza Carmona

Philippines – Globe Business is rolling out Google Gemini Enterprise for Customer Experience (GE CX), an AI-powered platform that enables businesses to manage customer engagement across the entire journey, from product discovery to after-sales support. Powered by Google’s AI infrastructure, GE CX is...

NAB rolls out conversational AI analytics tool to accelerate customer insights

2 months ago

Teddy Cambosa

The rollout is intended to move teams beyond reliance on static reports by enabling access to shared datasets across the bank.

Income Insurance transfers HIVE digital insurance platform to EFGH

2 months ago

Teddy Cambosa

As part of the transfer, employees involved in HIVE's development and operations will move to EFGH to maintain continuity of the platform and its services.

2X acquires Knownwell to expand AI-driven GTM services

2 months ago

Teddy Cambosa

Knownwell brings a team of AI engineers, data scientists, and commercial intelligence specialists to 2X, along with technology designed to support AI-powered workflows and commercial operations.

8x8 expands ‘AI Studio’ capabilities with real-time voice translation and new AI features

2 months ago

Teddy Cambosa

The new translation feature builds on earlier AI model enhancements within the platform, including support for OpenAI’s GPT-Realtime-2 model, which the company said improves transcription accuracy for accented and non-native speech.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Tag: customer experience

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Office

Categories

Follow Us

The Publication

Join our UpTech Media Community

Tag: customer experience

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

JOIN OUR NEWSLETTER