Tag: customer engagement

Around 49% of consumers prefer brands to be open about AI, customer data use: report: report

2 weeks ago

Azunta Gaviola

Singapore – As artificial intelligence becomes widely adopted, a recent report by customer engagement platform Twilio revealed that nearly half (49%) of the respondents admitted that they would trust brands more if they openly acknowledged their use of customer data and AI-driven interactions. This...

1_BPTN’s Jenius partners with Perx Technologies to bring enhanced customer engagement

Bank BTPN’s Jenius partners with Perx Technologies to bring enhanced customer engagement

3 weeks ago

Azunta Gaviola

Singapore – Jenius, a digital bank by Bank BTPN, has recently announced that it has partnered with Perx Technologies, aiming to transform the traditional banking experiences that are purely driven by needs and wants into a fun and game-like experience. In this collaboration, the two will introduce...

Twilio welcomes Chris Koehler as new chief marketing officer to spearhead global marketing strategy

1 month ago

Azunta Gaviola

Singapore – Twilio, a customer engagement platform, has recently introduced Chris Koehler as the new chief marketing officer to spearhead the company’s global marketing strategy. Chris offers more than 25 years of experience in customer engagement and marketing technology, with a solid track record...

Only half of Singaporean consumers trust brands to be transparent about how they use AI with their data: report

2 months ago

Azunta Gaviola

Singapore – Only half of consumers in Singapore believe that brands are transparent about how artificial intelligence uses their data. This is according to the recent state of customer engagement report by Twilio, which centred on how brands are leveraging artificial intelligence to enhance better relationships...

Genesys announces acquisition of Radarr Technologies to drive proactive, prescriptive customer experience

5 months ago

Azunta Gaviola

Singapore – Aiming to provide a unifying customer experience, global cloud leader Genesys recently announced its strategic acquisition of social and digital intelligence company Radarr Technologies, equipping organisations with proactive and prescriptive customer loyalty, business operations, and a competitive...

Infobip redefines customer engagement journey with AI-powered hub launch

6 months ago

Azunta Gaviola

Kuala Lumpur, Malaysia – Infobip, a leading global cloud communications platform, has recently announced the inauguration of its newest artificial intelligence hub, designed specifically for seamless end-to-end conversational experiences among businesses throughout their entire customer journey. For...

CleverTap unveils ‘Signed Call’ in-app voice feature to improve customer engagement

6 months ago

Brandon Yulolo

Through Signed Call, CleverTap customers will be equipped with an effective way to interact with their end-users, utilizing VoIP-enabled in-app calling to create real-time, secure, and contextual customer experiences.

Video Title Here: The Indonesian on-ground activation status

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Tag: customer engagement

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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