Tag: agentic AI

Adobe, Jet2 deploy agentic AI to personalise holiday experiences for 10 Million customers

1 month ago

Bernard Parado

Singapore – Adobe and Jet2 have entered a multi-year partnership to embed agentic AI technology across the tour operator’s customer experience, targeting more personalised holiday recommendations, offers and support for millions of travellers. The tie-up centres on Adobe CX Enterprise Coworker,...

Smartstream adds agentic AI to reconciliation platform

1 month ago

Ansherina Baes

London, England – Smartstream has launched a new version of Smart Reconciliations Premium, introducing agentic AI designed to investigate, progress and resolve reconciliation exceptions autonomously. The company said the update is intended to help financial institutions manage growing post-trade demands,...

People before platforms: here's why brands need to prepare for AI agents before customers do

1 month ago

Bernard Parado

Manila, Philippines – As brands race to bolt AI capabilities onto their marketing stacks, a more disruptive shift is quietly taking shape at the other end of the transaction: customers may soon delegate their shopping, bookings, and brand interactions to AI agents acting entirely on their behalf. This...

Tech giants form alliance to tackle AI agent security gap

1 month ago

Bernard Parado

Singapore – A cross-industry coalition of technology vendors has formed the Blueprint Alliance, a new initiative aimed at helping enterprises secure and govern the AI agents operating across their systems. The group brings together identity, AI, data, applications, infrastructure, cybersecurity and strategic...

Cebu Pacific scales AI rollout through Thinking Machines-OpenAI partnership

1 month ago

Bernard Parado

Manila, Philippines – Cebu Pacific is deepening its enterprise AI strategy through a partnership with Thinking Machines Data Science and OpenAI, according to the airline. Thinking Machines Data Science is an official Advanced and Services Partner for OpenAI in the Asia Pacific region, giving the carrier...

Autodesk expands AI tools across design, manufacturing and operations

1 month ago

Ansherina Baes

Singapore – Autodesk is expanding its AI capabilities across architecture, engineering and construction (AEC), design and manufacturing, operations, and media and entertainment, with a focus on connecting project information and automating tasks throughout the lifecycle of products and assets. The...

Google introduces family-focused update to AI agent CC

1 month ago

Bernard Parado

Singapore – Google has expanded its AI agent CC to help families and households manage their day-to-day logistics, according to the company. The update gives CC its own dedicated Google account, providing the agent with a distinct identity and permissions structure. Up to six household members can...

Singlife deepens Salesforce partnership with new AI customer service tools

1 month ago

Bernard Parado

Singapore – Singlife is now resolving more than 20% of its general insurance email enquiries through an AI agent, as its collaboration with Salesforce deepens. The GI Email Agent assesses incoming customer emails in real time, first identifying the nature and urgency of each request. Straightforward...

Cisco expands Splunk AI portfolio to support on-premises and agentic security deployments

1 month ago

Bernard Parado

Singapore – Cisco has unveiled a series of Splunk advancements aimed at helping enterprises deploy artificial intelligence with greater trust, control and cost visibility. The announcements span on-premises AI deployment, spend tracking and agentic security operations. According to Cisco, the update...

APAC consumers quitting AI customer service over lack of memory, new report finds

1 month ago

Bernard Parado

Singapore – Seven in 10 consumers across Asia Pacific have abandoned an AI-powered customer service interaction after the system failed to recognise them or their previous history with a brand, according to new data from Twilio (NYSE: TWLO). Of those affected, 5% went further and ended their relationship...

Video Title Here: The Indonesian on-ground activation status

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Tag: agentic AI

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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