Sydney, Australia –NiCE has appointed Rajesh Shriyan as Chief Information Officer (CIO), tasking him with leading its global information technology organisation and advancing the company’s internal AI adoption and IT modernisation.
Shriyan will report to Arun Chandra, Chief Operating Officer at NiCE. He joins from NetApp, where he most recently served as Vice President of AI, Data, Enterprise Architecture & Applications.
He brings more than 25 years of enterprise technology leadership experience across AI, data, cloud, enterprise architecture, business applications and large-scale transformation.
“Rajesh has a proven record of turning AI and technology into measurable business outcomes at enterprise scale,” said Arun Chandra, Chief Operating Officer at NiCE.
“As NiCE helps the world’s leading brands put AI at the centre of every customer interaction, we are holding ourselves to the same standard. Rajesh’s experience leading enterprise transformation and scaling responsible AI adoption makes him the right leader to strengthen our operational foundation as we enter our next phase of growth,” Chandra continued.
At NetApp, Shriyan led a global organisation of technology leaders, architects, subject-matter experts and delivery partners. He expanded the company’s AI Centre of Excellence, developed business-focused AI solutions and supported responsible AI adoption among more than 10,000 employees.
During his 15-year tenure at NetApp, he also served as Chief Architect, overseeing enterprise architecture and data analytics. Before joining NetApp, he spent more than a decade as an IT architect at Cisco Systems.
In his new role, Shriyan will oversee NiCE’s enterprise applications, data, infrastructure and IT services. His responsibilities will include advancing the company’s internal AI transformation and modernising core business processes, including quote-to-cash operations.
“NiCE is defining what AI-powered customer experience looks like, and I’m excited to help bring that same AI-first approach to how we run the company,” said Rajesh Shriyan, Chief Information Officer of NiCE.
“My focus will be on giving our teams the data, platforms and AI capabilities they need to move faster, work smarter and deliver even greater value to our customers and partners,” Shriyan continued.
Shriyan holds a Bachelor of Engineering from K. J. Somaiya College of Engineering in Mumbai and is based in the Raleigh-Durham area of North Carolina.
