Singapore – Movate and Krisp have entered into a strategic partnership aimed at improving the delivery of voice-based CX services through the use of AI.
The collaboration combines Movate’s experience in managing global customer operations and AI-enabled service models with Krisp’s real-time voice processing technologies, including accent adaptation and speech enhancement, to support more efficient and scalable contact centre operations across multiple regions.
As part of the partnership, Krisp’s voice technologies are being integrated into Movate’s MovateAI CX platform, embedding accent adaptation and speech translation directly into agent workflows and training environments. Movate contributes its operational expertise across industries and geographies, supported by an AI-enabled agent framework and a global delivery network designed to help organisations expand while maintaining consistent service standards.
“Our partnership with Krisp strengthens Movate’s commitment to reimagining global CX operations by bringing next-generation voice AI solutions directly into the core of our CX offerings,” Mandeep Kwatra, practice head for CX transformation at Movate, commented.
“Together with Krisp.ai, we are enabling brands to confidently expand into new markets, accelerate proficiency, and achieve exceptional results powered by AI.”
Through this collaboration, the two companies are offering a combined AI-based approach designed to shorten agent onboarding times, lower handling durations, improve interaction quality and support more cost-effective voice operations. The model is positioned to help organisations diversify their delivery locations or establish new operational centres without negatively affecting customer satisfaction or service performance.
“Voice is still the most complex and critical channel in customer experience, especially for global teams,” Davit Baghdasaryan, CEO and co-founder of Krisp, shared.
“By embedding real-time accent conversion and voice translation into Movate’s CX delivery and training stack, we remove friction that slows agents down and limits where teams can scale. This is the direction global CX is moving, and this partnership accelerates that shift.”
Early results from the partnership include the transition of a global retailer’s voice operations from the Philippines to India. By combining AI-based accent adaptation with simulated training tools, the new delivery operation reached productivity more quickly, becoming fully operational within six weeks.
The partnership reflects a broader shift towards the use of AI to support global voice-based customer experience delivery, with a focus on operational flexibility, performance improvement and consistent service quality across international markets.
