Kuala Lumpur, Malaysia – Malaysia’s Hong Leong Bank has recently entered into a strategic cooperation agreement with WeBank’s digital bank subsidiary, WeBank Technology Services.
In this collaboration, the two will bring together both organisations’ commitment to innovate in financial technology and elevate customer satisfaction.
Said partnership also enables HLB to enhance its operational efficiency while utilising advanced AI to create personalised and impactful financial solutions for customers and communities.
In addition, the HLB will utilise WeBank Technology Services’ expertise in AI to create automation tools and applications, uplifting the productivity of its salesforce and operational teams.
These technological solutions will improve capabilities in data systems, marketing, and campaign management, ultimately refining the bank’s customer-centric offerings and financial solutions.
Kevin Lam, group managing director and CEO at HLB, said, “As a digital-first bank, we have already made significant investments in technology to ensure we provide seamless, innovative, and personalised financial solutions. This partnership perfectly complements our strategy. It allows us to further accelerate our growth by leveraging their AI expertise to boost our operational efficiency and deliver even greater service excellence to our customers worldwide.”
“By combining our strengths and shared commitment to innovation, we will unlock new possibilities for our customers and redefine the banking experience. We are confident that this partnership will accelerate our progress towards becoming the best-run bank in Malaysia and a leading force in the digital banking landscape,” he further shared.
