Singapore – DXC Technology, a global tech services provider, has recently announced its expanded partnership with software development firm ServiceNow to accelerate the global deployment of generative AI for businesses.
Under the collaboration, the companies have established a Center of Excellence (CoE) that combines DXC’s industry and implementation expertise with ServiceNow’s GenAI solutions to facilitate smoother AI integration for customers.
It is also designed to assist customers expedite their AI journey through the use of core capabilities of DXC’s AI Impact that merges consulting, engineering and secure enterprise services, with ServiceNow’s GenAI solution, Now Assist.
Beyond these benefits, the CoE will also enable DXC AI consultants to guide joint customers as they modernise with AI to optimize technology performance and deliver real-world results.
For instance, DXC has deployed Now Assist on its service delivery platform, transforming the incident management process and driving outcomes with AI for more than 500 clients. This has helped streamline IT operations, increase efficiency and enhance the customer experience. In doing so, DXC has saved nearly 10,000 hours monthly.
Howard Boville, DXC executive vice president, consulting and engineering services – powered by AI, said, “Customers are looking to transform their businesses with AI, and, along with ServiceNow, we have the expertise to unlock high-impact use cases of AI at scale.
“Our clients need to ensure that their AI technologies adhere to the highest standards of data privacy, governance, and compliance. DXC is a trusted partner that understands the depth of the challenges and opportunities clients need to thrive,” added Boville.
Erica Volini, senior vice president, global partnerships and channels at ServiceNow, also said, “Companies are eager to realise value and productivity through GenAI. Our mission is to put AI to work for more organisations, and partners like DXC are crucial to this effort.”
“The new Center of Excellence merges DXC’s extensive industry expertise and scale with GenAI capabilities in our Now Assist solution and AI platform – this is how you drive true business transformation forward,” she further explained.
