Jakarta, Indonesia – CIMB Niaga Tbk has completed a large-scale cloud modernisation programme in collaboration with Virtusa Corporation, marking a significant technological transition for one of Indonesia’s largest privately owned banks.
The initiative involved migrating critical operational workflows to a cloud-based platform hosted on Pega Cloud to improve service performance, operational resilience, and digital capabilities across the organisation.
The project focused on updating core processes that support daily banking functions, including customer servicing, operational workflows and internal decision-making systems. By relocating these functions from an on-premise environment to the cloud, the bank has introduced a more flexible and scalable infrastructure designed to support future innovation while maintaining regulatory compliance and security standards.
“This milestone reflects CIMB Niaga’s forward-looking approach to strengthening digital banking capabilities for the future,” Hemant Tantia, Asia business head at Virtusa, stated.
“We are honoured to partner with the bank on Indonesia’s first Pega Cloud migration. Our collaboration focused on precision, transparency, and seamless execution, ensuring a smooth Go Live that supports CIMB Niaga’s long-term digital vision.”
The migration replaces CIMB Niaga’s previous on-premise Pega customer service system with a cloud-based implementation that enables continuous updates and improved scalability. This approach is expected to reduce the time required to launch new services and improve the bank’s ability to respond to changing customer requirements and market conditions as Indonesia’s digital economy continues to expand.
The transition forms part of CIMB Niaga’s broader effort to strengthen its digital banking capabilities and modernise the underlying technology supporting its operations. The programme also reflects a wider industry trend in which financial institutions are adopting cloud-based platforms to increase operational agility and improve the reliability of customer-facing services.
“The decision to migrate CIMB Niaga’s on-premise implementation will bring a wide range of benefits,” Frank Guerrera, chief cloud officer at Pega, commented.
“As a result, they will be able to keep their existing operations running at peak performance, while also ensuring they are able to benefit from the full power, scalability, and reliability that Pega can provide.”
The new cloud environment is intended to support improvements in customer relationship management and contact centre operations, while also enabling the bank to develop and deploy new digital services more efficiently.
The upgraded infrastructure is expected to help streamline lending and service processes, allowing internal teams to introduce enhancements more quickly and deliver more personalised banking experiences.
