Category: CX

Salesforce to transform RLC Residences’ customer experience with recent partnership
Salesforce to transform RLC Residences’ customer experience with recent partnership
Singapore – RLC Residences, the residential arm of Robinsons Land, has recently announced a new collaboration with Salesforce, a customer relationship management platform. This initiative is part of the company’s digital transformation journey with Appistoki offering support and also aimed at enhancing...
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Twilio, OpenAI partnership to boost operational efficiency, personalisation following real-time API integration (1)_11zon
Twilio, OpenAI partnership to boost operational efficiency, personalisation following real-time API integration
Singapore – Twilio, a customer engagement firm, has recently unveiled a new collaboration with AI research and deployment company OpenAI, allowing the latter to integrate their new real-time API to the Twilio platform. With the integration of streaming speech-to-speech (S2S) capabilities, the...
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Bain & Company, Kantar, Qualtrics to introduce new CX standards following industry-wide outreach_11zon
Bain & Company, Kantar, Qualtrics to introduce new CX standards following industry-wide outreach
Singapore – Following a 10-week industry-wide consultation, Bain & Company, Kantar, and Qualtrics have recently introduced the latest updates to their jointly endorsed Global Standards for Customer Experience. The move comes after the cross-industry outreach and collaboration from the three...
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Mobility solution firm ALVA accelerates customer experience, loyalty with Google Cloud’s AI-powered infrastructure
Singapore – Mobility solution provider ALVA has announced that it has recently collaborated with Google Cloud to advance the customer experience, loyalty, and demand for its electric two-wheelers.In a recent statement, the automotive firm indicated its selection of Google Cloud as their primary cloud...
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Haris Izmee assumes leadership at Equinix as managing director for Indonesia (1)_11zon
Mastering customer interaction: Tata Communications’ Mauro Carobene on overcoming fragmented customer experiences across the retail sector
In the modern retail landscape, businesses are often confronted by the rapid pace and diverse customer touchpoints, making them vulnerable to fragmented customer experiences if not properly managed.A recent survey from Tata Communications, in collaboration with Harvard Business Review Analytic Services,...
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Epicenter names Babita Tomar as new chief strategy officer_11zon
Epicenter names Babita Tomar as new chief strategy officer
Mumbai, India – Epicenter, a customer experience management firm, has announced the latest addition of Babita Tomar as the company’s chief strategy officer. In this new role, Tomar will be responsible for the practical application of artificial intelligence in strengthening the call centre operations...
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Twilio rolls out Rich Communication Services messaging globally for enhanced engagement, verification_11zon
Twilio rolls out Rich Communication Services messaging globally for enhanced engagement, verification
Singapore – Twilio, a customer engagement platform, has recently unveiled the global availability of Rich Communication Services (RCS) messaging through the platform’s programmable messaging and verify APIs. This new update is designed to enhance traditional messaging by including branded sender...
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Maxis, HPE ink agreement to offer zero trust security, AI-powered networking solutions_11zon
Maxis, HPE ink agreement to offer zero trust security, AI-powered networking solutions
Malaysia – Telecommunications firm Maxis has unveiled the expansion of its managed services portfolio through a strategic collaboration with IT services and consulting company Hewlett Packard Enterprise (HPE).This partnership enables the telco to act as HPE’s managed service provider in Malaysia,...
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Harnessing sentiment analysis for personalised interactions_11zon
Harnessing sentiment analysis for personalised interactions
Every company says their customers are top of mind, but how many actually understand them? Sure, enterprises can talk the talk but look at the countless viral threads online of less than satisfactory customer service interactions. These instances usually are not just a case of a single rogue service...
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Informatica, SUBARU forge collaboration to drive data-driven customer experience (1)_11zon
Informatica, SUBARU forge collaboration to drive data-driven customer experience
Tokyo, Japan – AI-cloud data management firm Informatica has announced that it has recently formed a strategic collaboration with multinational manufacturing firm SUBARU Corporation.This initiative allows SUBARU to harness the firm’s AI-powered intelligent data management cloud, enabling the automaker...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.