Category: CX

Around 74% of APAC brands cite data issues as barrier to scaling agentic AI: report
Around 74% of APAC brands cite data issues as barrier to scaling agentic AI: report
More than half of respondents (53%) said they use AI for personalised product recommendations, while 48% use AI for instant customer support and 42% are open to shopping through a virtual AI concierge.
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Kong taps Unfold to support partner ecosystem and AI-driven opportunities across ANZ
Kong taps Unfold to support partner ecosystem and AI-driven opportunities across ANZ
The agreement will see Unfold, an Australian channel activation and SaaS distribution company, support Kong’s regional channel ecosystem by helping partners identify revenue opportunities tied to AI and API-related demand.
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Yeahka’s Fushi Tech introduces AI agent platform targeting Southeast Asian merchants
Yeahka’s Fushi Tech introduces AI agent platform targeting Southeast Asian merchants
Fushi Tech said the platform is intended to reduce the need for merchants to manually analyse data, create marketing materials, or configure CRM systems, allowing business owners to initiate workflows using natural language instructions instead.
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AIA Philippines launches AI-powered roleplay platform for agent training
AIA Philippines launches AI-powered roleplay platform for agent training
The platform provides real-time feedback on areas such as objection handling, emotional engagement, communication fluency, and insurance knowledge.
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Conectys opens Kuala Lumpur hub to expand CX and digital services in APAC
Conectys opens Kuala Lumpur hub to expand CX and digital services in APAC
The launch in Kuala Lumpur complements Conectys’ existing operations in the Philippines and Taiwan, where the company already delivers CX and trust and safety services across the region.
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PLDT Home expands AI customer support across Philippine retail network
PLDT Home expands AI customer support across Philippine retail network
Manila, Philippines – PLDT is expanding its digital transformation efforts through the nationwide deployment of an AI-based customer support platform across its Sales and Service Centres.  According to reports from Insider PH and Manila Bulletin, the initiative forms part of the company’s broader...
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TAT partners with Alipay+ to introduce AI-powered travel tools for Chinese visitors
TAT partners with Alipay+ to introduce AI-powered travel tools for Chinese visitors
The campaign initially targets outbound travellers from China using the Alipay e-wallet.
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Genesys expands WhatsApp customer engagement features on cloud platform
Genesys expands WhatsApp customer engagement features on cloud platform
Singapore – Genesys has announced an expanded collaboration with Meta aimed at helping organisations improve customer interactions through WhatsApp integration with Genesys Cloud. The development is intended to combine messaging, voice communication and AI within a single platform, enabling businesses...
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NiCE, ServiceNow launch AI-first customer experience solution 
NiCE, ServiceNow launch AI-first customer experience solution 
Singapore – NiCE has announced the release of a joint solution developed with ServiceNow that is designed to connect customer-facing engagement systems with back-office operational workflows. The offering aims to help organisations initiate enterprise processes as soon as a customer interaction begins,...
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AI Rudder enhances CIMB Niaga digital banking service development
AI Rudder enhances CIMB Niaga digital banking service development
Jakarta, Indonesia – AI Rudder is working with PT Bank CIMB Niaga Tbk (CIMB Niaga) to advance digital transformation efforts by leveraging AI technologies to improve efficiency, relevance, and customer-focused banking services. The collaboration is centred on strengthening communication with customers,...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.