Category: CX

Global Payments extends cross-border payments to Thailand through Centara Hotels & Resorts deal

1 week ago

Bernard Parado

Thailand – Global Payments Inc. has expanded its cross-border payment capabilities in Thailand through a partnership with Centara Hotels & Resorts, enabling multicurrency pricing across 153 currencies and 200 payment types, according to the company. Transactions on the new platform are expected...

Singapore consumers back AI assistance but demand greater oversight

1 week ago

Ansherina Baes

Singapore – Singapore consumers are increasingly open to giving artificial intelligence (AI) greater responsibility, but remain concerned about how autonomous systems handle personal data, identity and decisions made on their behalf. Research commissioned by Ping Identity and covering 11,000 consumers...

Modaxo appoints Ian Woodroofe as Chief Strategy Officer

1 week ago

Ansherina Baes

Toronto, Canada – Modaxo has appointed Ian Woodroofe as Chief Strategy Officer, creating a new executive role focused on market and competitive strategy across the company’s transportation technology businesses. Woodroofe will report to Chief Executive Officer Bill Delaney and oversee Modaxo’s strategy...

Before the forecast fails: PH industry leaders share how retailers can predict, react, and convert without prying

2 weeks ago

Bernard Parado

Manila, Philippines – Retailers have never had more data about what shoppers want. But the more they know, the easier it is to cross a line customers can feel immediately, the one between a store that helps and a store that stalks. That was the focus in the panel discussion, The Power of Predictive...

Braze signs strategic collaboration agreement with AWS to expand generative AI capabilities

2 weeks ago

Bernard Parado

Singapore – Braze and Amazon Web Services (AWS) have signed a strategic collaboration agreement (SCA) that deepens their work on generative AI and industry solutions, the Nasdaq-listed company announced. As part of the partnership, Braze has integrated Amazon Bedrock into BrazeAI Agent Console, its...

Monee partners with Great Eastern to expand digital access to travel and motor insurance

2 weeks ago

Ansherina Baes

Singapore – Monee has partnered with Great Eastern to offer travel and motor insurance products through the Shopee marketplace, giving Singapore users access to additional insurance options through the digital platform. The partnership covers travel insurance plans and motor insurance products, including...

Antom partners with Google Gemini to expand AI service access across Asia

2 weeks ago

Ansherina Baes

Singapore – Google Gemini and Antom, the merchant payment and digitisation services provider under Ant International, have announced a strategic partnership aimed at expanding access to AI tools for learning, creativity and productivity across Asia. The partnership initially launched in Indonesia,...

NiCE Cognigy now generally available in India with multilingual voice AI

2 weeks ago

Bernard Parado

Mumbai, India – NiCE has made its Cognigy AI agent platform generally available in India, with voice support for languages including Hindi, Tamil, Bengali and code-mixed Hinglish, the company announced on 23 September 2026. The platform handles voice, text and image, and lets users switch between them...

Metcash expands Coveo partnership to bring generative AI to retailer communications

2 weeks ago

Bernard Parado

Sydney, Australia – Metcash has expanded its partnership with Coveo to add AI-powered conversational search to its B2B customer communications portal, according to Coveo. The announcement, dated 22 September 2026, extends a relationship that already spans other parts of the Australian wholesale distributor,...

Allianz Partners launches Metaportal platform for configurable travel insurance

3 weeks ago

Bernard Parado

Brisbane, Australia – Allianz Partners has launched Metaportal, a digital platform that lets banks and loyalty partners offer configurable travel insurance to their customers, the company announced. The launch comes as Australian financial institutions respond to regulatory reforms affecting interchange...

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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