Category: CX

From ambition to outcomes: IBM Philippines' Leo Capinpin on making AI work at scale

1 week ago

Teddy Cambosa

Speaking to UpTech Media, Leo shares how his focus is on helping enterprises build trusted AI foundations while preparing for emerging technologies that could reshape how organisations operate in the years ahead.

Salesforce agrees to acquire AI customer service firm Fin for $3.6b

1 week ago

Teddy Cambosa

The proposed acquisition, which remains subject to customary closing conditions and regulatory approvals, is expected to close during the fourth quarter of Salesforce's fiscal year 2027.

Tencent Cloud introduces AI agents and model platform to support enterprise adoption in Southeast Asia

1 week ago

Teddy Cambosa

The company said its AI ecosystem is designed to enable organisations to deploy tools such as WorkBuddy and Miora while maintaining governance and compliance requirements.

Sprinklr acquires ViralMoment assets to strengthen multimodal customer intelligence offering

1 week ago

Teddy Cambosa

Sprinklr said many existing social listening and Voice of the Customer (VoC) programmes remain focused on text-based analysis, limiting visibility into customer signals expressed through visual and audio content.

CloudMile, Google Cloud launch AI experience center in Malaysia

1 week ago

Teddy Cambosa

The center features interactive demonstration zones focused on Gemini Enterprise and equipped with Google Chromebooks, allowing business leaders and decision-makers to test AI-powered workplace applications

DXC, Anthropic form multi-year alliance to deploy AI in mission-critical enterprise systems

1 week ago

Teddy Cambosa

Under the agreement, DXC will become one of a limited number of Global Premier partners in Anthropic’s Claude Partner Network.

IHH Healthcare partners with Infosys on AI-powered ERP transformation across multiple markets

2 weeks ago

Teddy Cambosa

The transformation will leverage Infosys’ AI-focused capabilities through Infosys Topaz, which incorporates generative and agentic artificial intelligence technologies into business workflows.

Big C launches AI shopping assistant on AWS to support conversational retail experiences in Thailand

2 weeks ago

Teddy Cambosa

Big C, which operates around 1,750 stores across Thailand, said the assistant is designed to help customers find products more efficiently across categories including groceries, fresh food and household goods.

GTM leaders seek faster revenue growth as questions over AI ROI persist, research finds

2 weeks ago

Teddy Cambosa

The findings suggest that while organisations continue to invest in AI, customer-facing teams remain central to growth strategies.

IBM, Google Cloud launch new practice to accelerate enterprise AI adoption

2 weeks ago

Teddy Cambosa

According to the companies, the collaboration represents a multi-billion-dollar opportunity and will leverage IBM's network of Google Cloud-certified consultants and engineers to assist organisations in scaling AI initiatives beyond pilot stages.

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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