Category: CX

Accenture, Google Cloud expands partnership through New Gemini enterprise business group launch

1 week ago

Bernard Parado

Singapore – Accenture and Google Cloud have established a 1,000-person forward deployed engineer (FDE) workforce as part of a new joint venture, the Accenture Gemini Enterprise Business Group, according to the two companies. The group, launched on 8 September 2026, is designed to help enterprise clients...

Truecaller rolls out Post-Call Actions for instant task completion after verified calls

1 week ago

Bernard Parado

India – Truecaller has launched Post-Call Actions, a new enterprise capability that lets consumers complete tasks such as rescheduling deliveries, paying bills, or finishing pending requests the moment a verified business call ends, the company announced on 7 September in Bengaluru, India. The feature...

Cyara appoints Ben Corser to drive AI trust adoption across APAC

2 weeks ago

Bernard Parado

Australia – Cyara, the AI trust company for customer experience, has appointed Ben Corser as General Manager and SVP, Go-to-Market for Asia-Pacific (APAC). The move, announced on 7 September 2026, reinforces the company’s investment in Australia and its broader commitment to accelerating growth...

TDCX opens Foshan campus as AI-enabled Greater Bay area hub

2 weeks ago

Bernard Parado

China – TDCX has opened a new campus in Foshan, China, extending its presence into the Greater Bay Area with a facility designed to pair local Cantonese and Mandarin-speaking talent with the company’s proprietary artificial intelligence tools. The campus opened on 2 September 2026, according...

Okta introduces Agent SSO for identity-governed AI agent access

3 weeks ago

Bernard Parado

Singapore – Okta has announced the general availability of Agent SSO, extending the Cross App Access (XAA) standard to its identity platform and allowing organisations to manage AI agents as first-class identities alongside human employees. The offering aims to give security teams centralised control...

Client coordination eats 20 hrs a week from professional services firms, new report shows

Client coordination eats 20 hours a week from professional services firms, new report shows

3 weeks ago

Bernard Parado

Singapore – Professional services firms are losing a median of roughly USD $60,000 annually to nonbillable client coordination work, according to a new benchmark survey by Progress ShareFile, a division of Progress Software. The self-reported benchmark study surveyed 355 firms across ten markets, spanning...

Sanas expands Philippine operations, appoints IBPAP Chief Jack Madrid as ambassador

4 weeks ago

Ansherina Baes

Philippines — Speech AI company Sanas is expanding its presence in the Philippines with the appointment of Jack Madrid as Sanas Ambassador, Philippines, and Christopher Venturina as Director of Business Development, Philippines. The appointments, which take effect on the 11th of October, are part of...

TDCX bets big on India, opens second Hyderabad campus

4 weeks ago

Bernard Parado

India – TDCX, a global customer experience solutions provider, has opened its second campus in India, based at Meenakshi Eco Park in Hyderabad. The launch reinforces Hyderabad’s status as one of the company’s fastest-growing locations and cements India’s position as TDCX’s fourth-largest...

Cohesity overhauls Aspire partner programme with bigger rebates and new services credential

1 month ago

Bernard Parado

Singapore – Cohesity has rolled out a raft of changes to its Aspire Global Partner Programme, expanding rebates for partners collaborating on customer deals whilst introducing a new specialisation credential. The updates took effect on 1 August, coinciding with the start of Cohesity’s new fiscal...

Carousell Malaysia partners with SPX Express to expand delivery options

1 month ago

Ansherina Baes

Malaysia — Carousell Malaysia has partnered with SPX Express Malaysia (SPX) to expand its Carousell Official Delivery service, giving buyers and sellers access to more delivery options across West Malaysia. The partnership provides buyers with doorstep delivery, while sellers can use more than 1,000...

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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