Category: CX

Zendesk appoints Shashi Upadhyay as president of product, engineering, and AI_11zon
Zendesk appoints Shashi Upadhyay as president of product, engineering, and AI
Singapore – Zendesk, a customer experience tech firm, has recently welcomed Shashi Upadhyay as the new president of product, engineering, and AI. This strategic appointment follows the company’s commitment to further accelerate its next phase of growth in customer and employee service. Taking...
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2_ChatGenie’s latest AI-powered multi-agent framework to transform customer engagement in PH
ChatGenie’s latest AI-powered multi-agent framework to transform customer engagement in PH
Manila, Philippines – ChatGenie, a customer engagement solutions firm, has recently launched an AI-driven multi-agent framework poised to enhance the Philippine Business Process Outsourcing (BPO) sector by improving the roles of traditional customer service agents.In this particular initiative, said...
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1_Tencent Cloud, BeLive Technology to offer digital human solutions for personalised interactions in expanded partnership_11zon
Tencent Cloud, BeLive Technology to offer digital human solutions for personalised interactions in expanded partnership
Hong Kong – Tencent Cloud, a cloud service provider, has recently deepened its strategic partnership with streaming media service provider BeLive Technology through digital human solutions. This expanded partnership is aimed at providing more engaging and personalised interactions for end users by humanising...
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2_Zendesk welcomes Mitch Young as senior vice president for APAC_11zon
Zendesk welcomes Mitch Young as senior vice president for APAC
Singapore – Zendesk, a customer experience tech firm, has recently appointed Mitch Young as the company’s new senior vice president for Asia Pacific. This strategic appointment positions Young to spearhead the company’s growth initiatives in the region, focusing on markets such as Australia, India, Japan,...
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Comviva introduces Raja Mansukhani as new chief strategy, technology, and transformation officer_11zon
Comviva introduces Raja Mansukhani as new chief strategy, technology, and transformation officer
New Delhi, India – Comviva, a digital transformation solutions firm, has recently appointed Raja Mansukhani as the company’s new chief strategy, technology, and transformation officer. Mansukhani is set to drive the execution of strategic initiatives fundamental to the company’s transformation and vision.In...
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AUSIEX elevates operational capabilities, CX efforts with NICE CXone integration_11zon
AUSIEX elevates operational capabilities, CX efforts with NICE CXone integration
Singapore – NICE, a software development firm, has recently unveiled the successful implementation of the NICE CXone cloud-native contact centre platform into the business operations of multinational trading technology company AUSIEX. This strategic integration is designed to enhance its operational...
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Netcore Cloud’s new partnership with Google Cloud to enhance marketing tech, customer engagement with AI
Netcore Cloud’s new partnership with Google Cloud to enhance marketing tech, customer engagement with AI
Singapore – Netcore Cloud, a marketing tech and customer engagement solutions firm, has recently expanded its collaboration with Google Cloud with the goal of advancing its product discovery, AI-powered search, merchandising, and customer engagement marketing platforms. Leveraging Google Cloud’s...
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ChatGenie launches multi-AI agent framework, announces Meta team-up
ChatGenie launches multi-AI agent framework, announces Meta team-up
As the demand for AI-driven customer engagement solutions continues to rise, ChatGenie is positioned to meet this growing market need with its enhanced capabilities. 
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Gupshup appoints Trisnia Anchali Kardia as country head for Indonesia
Gupshup appoints Trisnia Anchali Kardia as country head for Indonesia
Anchali will focus on expanding Gupshup’s enterprise business in Indonesia and drive market leadership in conversational AI engagement.
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Live Group to offer hyper-personalised customer experience with launch of ‘Envoku’
Live Group to offer hyper-personalised customer experience with launch of ‘Envoku’
Singapore – Live Group, an events and communication agency, has recently introduced a new AI-driven platform that transforms communication, engagement, and inclusivity across events, workplaces, and customer interactions. This solution addresses the gap between diverse audiences, offering customers hyper-personalised...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.