Tag: Salesforce

Salesforce widens presence in the Philippines, increasing AI investment and workforce training

1 week ago

Rei Fortes

Manila, Philippines – Salesforce has expanded its operations in the Philippines by opening a new office in Metro Manila and increasing its involvement in the country’s AI and digital skills ecosystem. The move is intended to support the growth of local enterprises and help organisations adopt...

Salesforce faces challenges as industry observers cast doubt on firm’s AI agent strategy

2 weeks ago

Rei Fortes

Singapore – Business Insider has cast doubt on Salesforce’s heavy investment in AI agents, suggesting that its flagship system, Agentforce, has yet to deliver the expected results. The publication’s analysis highlights concerns over adoption, returns, and the company’s focus on an emerging technology...

Infosys launches AI-powered customer experience suite for Salesforce global users

1 month ago

Rei Fortes

Bengaluru, India – Infosys, a global provider of digital services and consulting, has introduced the Infosys Customer Experience Suite for Salesforce, a set of integrated solutions designed to strengthen enterprise digital transformation. Expanding on its longstanding collaboration with Salesforce,...

Salesforce strengthens leadership in Southeast Asia with new country heads for Thailand and Indonesia

1 month ago

Rei Fortes

Singapore – Salesforce has announced new leadership appointments in Thailand and Indonesia as the company accelerates its expansion across Southeast Asia and advances adoption of its agentic AI platform, Agentforce. In Thailand, Salesforce appointed Apisit Kuparatana as country leader and managing...

Maxicare taps Salesforce Agentforce to enhance customer service management for dental care processes

2 months ago

Rei Fortes

Manila, Philippines — Maxicare Healthcare Corporation, a leading health maintenance organisation (HMO) in the Philippines, has adopted Salesforce’s Agentforce within Service Cloud to streamline dental care processes. The initiative aims to modernise the handling of dental Letters of Authorisation...

Around 69% of SG retailers view AI agents as essential to beating competition

6 months ago

Teddy Cambosa

According to the report, rising customer acquisition costs are squeezing retailers' margins as they also navigate inflation, competition, and consumers’ evolving behaviors and preferences.

Salesforce announces US$1b investment in SG, partners with Singapore Airlines for AI-powered customer service applications

8 months ago

Azunta Gaviola

Singapore – Salesforce, a customer relationship management firm, has unveiled its plans to invest a total of US$1b in Singapore over the next five years. This strategic investment reinforces the company’s commitment to advancing the country’s digital transformation and Agentforce adoption. It also...

Salesforce expands digital labour market following launch of AI-powered ‘Agentforce 2dx’

8 months ago

Azunta Gaviola

Singapore – Salesforce, a customer relationship management company, has recently launched its latest digital labour platform and the newest version of Agentforce, titled ‘Agentforce 2dx.’ This tool brings trusted AI agents that work autonomously within workflows. It expands beyond the reactive chat-based...

Salesforce, Google Cloud to accelerate AI innovation for businesses with recently expanded alliance

8 months ago

Azunta Gaviola

Singapore – In a concerted effort to enable more customer choice, Salesforce and Google have expanded their strategic alliance to enhance flexibility in AI adoption. This expanded collaboration is designed for customers to develop AI-driven solutions tailored to their needs rather than relying on a...

Salesforce set to launch operations in the PH

10 months ago

Azunta Gaviola

Manila, Philippines – Salesforce, a customer relationship management firm, is set to expand to the Philippines this year after securing an investment deal with the Philippines’ Department of Trade and Industry. Said decision was finalised during a meeting between company executives. Following...

Video Title Here: The Indonesian on-ground activation status

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Tag: Salesforce

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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