Tag: Salesforce

VIB expands Salesforce deployment to strengthen AI and customer experience capabilities

1 day ago

Teddy Cambosa

The Vietnamese lender said the initiative aims to help unify customer information, provide frontline employees with a more comprehensive view of customer profiles and interactions, and improve engagement across digital and physical banking channels.

Salesforce agrees to acquire AI customer service firm Fin for $3.6b

2 days ago

Teddy Cambosa

The proposed acquisition, which remains subject to customary closing conditions and regulatory approvals, is expected to close during the fourth quarter of Salesforce's fiscal year 2027.

Around 66% of workers in ASEAN show rising workplace trust in AI tools

1 month ago

Rei Fortes

Singapore – A new survey commissioned by Salesforce indicates that personal use of AI across ASEAN is helping to increase confidence and trust in using similar tools in the workplace, rather than adoption being led primarily by employers. The research, conducted by YouGov between February and March...

Minor Hotels launches global data, AI platform to enhance personalised hospitality experiences worldwide

2 months ago

Rei Fortes

Bangkok, Thailand – Minor Hotels has announced the development of a global data and AI platform through collaborations with Google Cloud, Salesforce, OneTrust and Deloitte, as part of an accelerated digital transformation programme. The initiative represents a substantial technology investment for...

AIG implements Salesforce’s Agentforce Manufacturing to support digital transformation

2 months ago

Teddy Cambosa

The implementation introduces a unified digital platform designed to enhance AIG’s commercial operations.

Accountability for the agentic workforce: Singapore’s MGF sets new autonomous standards

3 months ago

Rei Fortes

Singapore – Organisations often favour workers who can work in a team, yet remain independent and reliable when assigned specific tasks or projects. Today’s modern age brings a new era of autonomous workers who are constantly pursuing action items in the background, accessing various tools and...

Erajaya expands Salesforce platform to deliver personalised CX

3 months ago

Rei Fortes

Jakarta, Indonesia – PT Erajaya Swasembada Tbk has expanded its use of Salesforce technology to strengthen data-driven marketing and customer loyalty initiatives across its portfolio of retail and lifestyle businesses. The Indonesian retail and distribution group has implemented Agentforce Marketing...

Asia Pacific is racing to adopt AI but its data foundations aren't keeping pace

3 months ago

Rei Fortes

Across the Asia Pacific, organisations are embracing Generative AI at pace. A new study from Informatica by Salesforce, CDO Insights 2026, shows that two-thirds of APAC companies (66%) have already embedded AI into business processes – an accelerated adoption curve that marks an encouraging milestone. But...

Salesforce expands startup programme to Malaysia and the Philippines to support ASEAN innovation

4 months ago

Rei Fortes

Kuala Lumpur, Malaysia – Salesforce has extended its startup programme to Malaysia and the Philippines, widening its presence across Southeast Asia and South Asia, reinforcing its focus on early-stage technology ecosystems in the region. The initiative is intended to support emerging companies...

Salesforce names Paul Carvouni as senior vice president and general manager for ASEAN

5 months ago

Rei Fortes

Singapore – Salesforce has appointed Paul Carvouni as senior vice president and general manager for the ASEAN region, marking a leadership move aimed at strengthening the company’s regional operations and growth strategy. In this role, Paul will oversee Salesforce’s business across Southeast...

Video Title Here: The Indonesian on-ground activation status

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Tag: Salesforce

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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