Tag: CX

Panasonic Vietnam, Techcombank establish strategic partnership to strengthen CX, long-term value nationwide

3 months ago

Rei Fortes

Hanoi, Vietnam – Panasonic Vietnam Co., Ltd. and Techcombank have formalised a strategic cooperation agreement, initiating a broad-based partnership between two established organisations operating across consumer electronics, home appliances, and financial services in Vietnam. The agreement sets out...

AI customer experience platform Toku files for SGX Catalist listing in first IPO of 2026

3 months ago

Rei Fortes

Singapore – Singapore-based AI customer experience platform Toku has registered its offer document for a proposed initial public offering (IPO) and the planned listing of its ordinary shares on the Catalist Board of the Singapore Exchange Securities Trading (SGX-ST). If completed, the transaction would...

BNI streamlines domestic and international trade finance in Indonesia using Finastra platform

3 months ago

Rei Fortes

Jakarta, Indonesia – PT Bank Negara Indonesia (Persero) Tbk (BNI) has consolidated its domestic and cross-border trade finance activities onto Finastra’s Trade Innovation platform, resulting in faster customer onboarding and improved operational efficiency across its regional network. The Indonesian...

8x8 acquires Maven Lab, strengthening customer engagement capabilities in APAC

3 months ago

Rei Fortes

Singapore – 8×8, Inc., a global provider of cloud-based business communications platforms, has completed the acquisition of Maven Lab, a Singapore-headquartered company specialising in mobile marketing and enterprise messaging. The transaction supports 8×8’s strategy to broaden end-to-end...

Google Cloud launches Gemini Enterprise for CX to integrate shopping and customer service globally

3 months ago

Rei Fortes

Singapore – Google Cloud has announced the launch of Gemini Enterprise for Customer Experience at NRF 2026, introducing an agent-based platform designed to bring digital shopping and customer service together within a single intelligent environment. Aimed at retailers, restaurants and consumer-facing...

Visa, Sun Group partner on Visit Vietnam tourism platform to enhance digital travel experiences

4 months ago

Rei Fortes

Ho Chi Minh City, Vietnam – Visa has entered into a collaboration with Sun Group to support the development of Visit Vietnam, a national tourism e-commerce platform designed to improve trip planning, payments, and visitor engagement across the country. The initiative brings together Visa’s digital...

Avaya CTO David Funck on the role of human–AI collaboration for the future of CX

4 months ago

Rei Fortes

Singapore – Customer experience (CX) in the modern age of technology requires the collaboration between man and machine. AI innovations now enable professionals to work alongside AI agents to optimise and refine every touchpoint of the customer journey. Avaya, a company specialising in AI-driven...

Dr Angel Lo on exploring the future of CX with agentic and autonomous AI in medtech

4 months ago

Rei Fortes

Singapore – Customer experience (CX) has rapidly evolved over the last decade, with generative and autonomous AI technologies reshaping every touchpoint of the customer journey. The diverse APAC region leads the innovation of emerging intelligent technologies across a wide range of industries. With...

ServiceNow finalises Moveworks acquisition to expand enterprise AI capabilities

4 months ago

Rei Fortes

Singapore – ServiceNow has completed the acquisition of Moveworks, bringing together enterprise workflow automation and conversational AI to strengthen its AI platform for workplace use. The transaction is intended to accelerate the deployment of agentic AI across organisations by combining ServiceNow’s...

TP Indonesia unveils TP.ai FAB to strengthen AI-driven CX nationwide

4 months ago

Rei Fortes

Jakarta, Indonesia – TP in Indonesia has introduced TP.ai FAB at its Jakarta facility, presenting a new platform designed to improve how organisations manage customer interactions through advanced automation and data intelligence. The launch marks a further step in the company’s shift towards...

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Tag: CX

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Office

Categories

Follow Us

The Publication

Join our UpTech Media Community