Tag: AI

APAC consumers quitting AI customer service over lack of memory, new report finds

1 month ago

Bernard Parado

Singapore – Seven in 10 consumers across Asia Pacific have abandoned an AI-powered customer service interaction after the system failed to recognise them or their previous history with a brand, according to new data from Twilio (NYSE: TWLO). Of those affected, 5% went further and ended their relationship...

SEON grows Signal Intelligence amid rise in AI-generated fraud

1 month ago

Bernard Parado

Singapore – Fraud prevention platform SEON has expanded its signal intelligence framework from more than 900 to over 1,100 proprietary data signals, the company announced on 17 September. The expansion adds coverage across address intelligence, session behaviour, phone and carrier data, digital footprint...

APAC led the world into the agentic era—now measurement has to keep up

1 month ago

Bernard Parado

For years, Artificial Intelligence (AI) has been sold to marketers as a productivity tool. Across Asia-Pacific (APAC), however, that description is already proving too narrow. Consumer behavior has never been more dynamic. Customer expectations shift in real time, campaigns run continuously across channels,...

Netskope rebrands AI security suite, launches Agent Action Control

1 month ago

Bernard Parado

Singapore – Netskope has launched Skylight Agent Action Control, a new capability that blocks high-risk AI agent actions before they can execute. The launch responds to a stark gap: 91% of organisations cannot currently stop a risky agent action in time, according to a research. The announcement, made...

Zendesk appoints David Hall-Johnston as Chief Technology Officer to lead APJ AI strategy

1 month ago

Bernard Parado

Singapore – Zendesk has appointed David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan, a move that comes as enterprises across the region shift from experimenting with artificial intelligence to embedding it within business-critical service operations. Based in Melbourne, Hall-Johnston...

Salesforce, NVIDIA launch AI reasoning model for Agentforce workflows

1 month ago

Bernard Parado

Singapore – Salesforce has launched Koa, its first CRM reasoning model for Agentforce, built on NVIDIA Nemotron. According to Salesforce, the model already matches or exceeds leading model performance on CRM actions while producing three times fewer errors on the company’s CRM benchmark, which...

Criteo names Tyroo as regional partner to grow presence in Southeast Asia

1 month ago

Bernard Parado

Singapore – Criteo has appointed Tyroo Technologies as a reseller to expand its commerce intelligence platform into Thailand, Malaysia and the Philippines. The agreement, announced on 16 September 2026, will see Tyroo promote Criteo’s performance media solutions to advertisers across the three...

Sumsub launches Workforce Verification to close enterprise identity gaps amid rising AI-powered fraud

1 month ago

Bernard Parado

Singapore – Sumsub has launched Workforce Verification, a solution designed to embed identity document checks, biometric liveness detection, and background screening directly into enterprise identity and access management (IAM) and human resources (HR) platforms, the company announced on 16 September...

Salesforce launches AIforce to bring CRM data into any AI interface

1 month ago

Bernard Parado

Singapore – Salesforce has introduced AIforce, a new interface layer designed to extend the company’s platform data, workflows and business logic into external AI tools such as Claude and Slack, according to the company. The launch, announced on 16 September 2026, is aimed at allowing employees...

Nintex appoints Amy Payne to lead global marketing

Nintex appoints Amy Payne as Global Chief Marketing Officer

1 month ago

Bernard Parado

Singapore – Nintex, a global provider of process management and workflow automation software, has appointed Amy Payne as its new Chief Marketing Officer (CMO), the company announced on 15 September 2026. Payne will lead Nintex’s global marketing organisation, overseeing the company’s marketing...

Video Title Here: The Indonesian on-ground activation status

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Tag: AI

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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