Hong Kong – Swire Coca-Cola, a beverage firm in Greater China and Southeast Asia, has recently announced a significant milestone to its digital transformation journey with the implementation of SAP S/4HANA to its Hong Kong operations. This move aims to address operational challenges in the country through the support of SAP customer services and delivery.
Through the solution, Swire Coca-Cola will also integrate its complex operations with greater flexibility and speed, empowering it to meet present challenges and future growth opportunities in Hong Kong.
It also enabled them to optimise multifaceted operations such as manufacturing, sourcing, financing, customer ordering, discount offering calculation, warehousing, and delivery, ensuring seamless service while enabling real-time oversight of pricing and promotional strategies.
Matthew C.M. Wong, general manager, digital and IT, South East Asia, Hong Kong, and Taiwan at Swire Coca-Cola Limited, commented, “At Swire Coca-Cola, we strive for collective success by consistently supporting our employees, partners, community, and the planet. Having the right partner to deliver exceptional results is imperative as they strive to understand our unique needs, provide innovative solutions, and consistently exceed our expectations.
“We found these impressive qualities with the SAP Customer Services & Delivery Greater China team, who seamlessly integrated its solutions into our organisation’s system to deliver only the best to both our internal and external stakeholders,” Wong further stated.
Yee-Ching Wang, head of customer services and delivery at SAP Greater China, also remarked, “We are delighted to take the lead to transition Swire Coca-Cola’s ERP to SAP S/4HANA. SAP S/4HANA is the ideal platform to support such a complex and vast operation while minimising disruption, maximising efficiency, and providing cross-functional visibility to better serve Swire Coca-Cola’s customer base and seize new opportunities in Hong Kong.”
Wang also explained, “SAP Customer Services and Delivery’s mission is to support our customers in their transformation journeys through the adoption of SAP solutions and innovations and to help address the challenges across multiple business units, processes, and technical architectures by providing key outcomes for their strategies, thereby maximising their business values.”
Meanwhile, Esmond Tong, managing director at SAP Hong Kong and Macau, shared, “Companies seeking to improve operations and efficiency should leverage SAP S/4HANA to accelerate their business transformation.”
“With SAP S/4HANA’s comprehensive capabilities and scalability, companies can adjust the scope and pace of their transformation to align with business strategies and adapt to fast-changing market conditions. We look forward to helping more companies adopt SAP’s latest innovations and unlock new business potential,” concluded Tong.
The company’s recent software implementation required the seamless execution of multiple end-to-end operations running simultaneously and continuously. The customer services and delivery team led the process with extensive discussions, developing a clear roadmap and identifying key deployment milestones.
