Singapore – LEAP, the Horizon Information Technology company, has recently announced plans to enhance its global reach and scalability by harnessing the API of cloud communications firm Vonage.
Through this initiative, Vonage’s SIP Trunking is set to connect LEAP to the cloud, allowing the company to scale up or down with virtually unlimited capacity. This move intends to reduce costs through per-second billing and facilitate global expansion.
Speaking about the collaboration, Carry Chen, Project Director at LEAP, said, “Choosing Vonage has given LEAP the ability to provide our customers with stable, reliable customer engagement that can scale on demand.”
“The businesses we support are located all throughout Southeast Asia, and their customers are global. Vonage ensures that we have the capacity and reach to provide quality customer support when and where needed,” Carry explained.
Sunny Rao, SVP Global Sales at Vonage, also stated, “Businesses today are looking for communications solutions that can provide customers with better connections, communications, and engagements.”
“We’re happy to support LEAP as it connects businesses to the cloud so they can work faster, save money, and avoid restrictions on capacity and location. Thanks to Vonage, LEAP offers businesses a truly global, reliable customer-centric contact centre solution,” he added.
LEAP’s platform is dedicated to providing a professional contact centre, interactive voice response designer, and social media services for Southeast Asian enterprises.
