Singapore – Fusion CX, a global customer experience and business process outsourcing service and solutions firm, has recently announced that it has acquired S4 Communications, a call centre outsourcing and BPO services company.
By acquiring S4 Communications, the company aims to combine its advanced CX technologies, including voice bots, chatbots, analytics, accent harmonisation, and AI-powered QMS, with S4 Communications’ expertise in the telecom and utilities industries.
Said agreement strengthens Fusion CX’s presence in the telecom and utilities verticals, introducing some of the leading US telecom brands to its growing client base.
Commenting about the initiative, Pankaj Dhanuka, managing director and CEO at Fusion CX, said, “The acquisition of S4 Communications marks a pivotal step in our growth journey. We are thrilled to welcome over 900 talented employees in Houston, Texas, and the Philippines to the Fusion CX family. We will deliver innovative and scalable solutions that empower our clients to thrive in a customer-first world.”
Sean Collins, CEO and managing partner at S4 Communications, also remarked, “Joining Fusion CX allows us to amplify our strengths and provide even greater value to our clients. This partnership underscores our shared commitment to delivering world-class customer experiences.”
