Singapore – Software development firm Freshworks has recently announced that it has completed its acquisition of software development company Device42. This strategic acquisition signifies a notable milestone for the company, which emphasises their commitment to empowering IT teams with robust IT asset management solutions.
With this integration, customers will have access to a unified platform that delivers enhanced IT service management and IT asset management software capabilities.
This includes advanced asset discovery and application dependency mapping, enabling them to anticipate risks more effectively and resolve incidents with greater speed.
Furthermore, IT and operations teams will also gain access to an up-to-date, credible source of IT asset data once Freshworks and Device42 are combined in a single integrated platform.
This collaboration will empower users to predict issues, automate remediation for critical IT services, better support customers and employees, optimise delivery costs, and mitigate risks to critical services.
Dennis Woodside, chief executive officer at Freshworks, commented, “This move reinforces our position in the ITSM market and shows our commitment to delivering value to IT teams worldwide. By combining our offerings with Device42’s, we’re even better positioned to meet the needs of both Freshworks and Device42 customers and partners to drive innovation in IT asset management.”
Raj Jalan, chief executive officer at Device42, further added, “Historically, we’ve partnered with Freshworks to provide industry-leading IT infrastructure discovery and mapping, a win-win for customers and partners. This acquisition represents a significant step forward in delivering more comprehensive IT solutions that empower organisations to optimise IT operations and drive business success.
“We are also excited about Freshworks’ AI focus, as that aligns with our strategy to deliver added value faster to our customers,” shared Raj.
Meanwhile, Snow Tempest, research manager at IDC, also said, “Unifying advanced asset management capabilities with robust ITOM (IT Operations Management) and ITSM offerings is in high demand. Teams are pushing to better understand their IT landscape for greater efficiency in service delivery and reliability in IT operations. This presents significant opportunities for customers of all sizes.”
