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Duty Free PH streamlines shopping convenience with recent online shopping platform launch

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Azunta Gaviola

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5 months ago

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Manila, Philippines – In an effort to provide an efficient shopping experience for its customers, government-owned Duty Free Philippines has recently announced the launch of its dedicated online shopping platform for travellers and shoppers on February 1. 

This initiative aligns with the company’s goals in 2024, aimed at maintaining its upward momentum and achieving a revenue target of US$167m by the end of the year, marking a 39% increase from 2023.

For this launch, individuals who are interested in utilising the company’s online shopping platform must create an account by registering or logging in at their dedicated website. Shoppers can explore a wide range of categories, select items to add to their cart, review the order summary, and proceed to check out their chosen items.

In terms of payment methods, DFP stated that they will be accepting various payment options for customer convenience, including international credit cards like Visa and Mastercard as well as digital wallets such as PayPal, UnionPay, and WeChat Pay.

On the other hand, the company’s customer service team will also be available to address and assist customers through multiple channels, including live chat and messaging platforms like Viber, Whatsapp, and Messenger. The said service also extends to assisting customers through email.

In addition, DFP also provides mobile support for immediate assistance.

Speaking about this recent initiative, Vicente Pelagio A. Angala, chief operating officer at Duty Free Philippines, said, “For 2024, we again accept the challenge of increasing ourselves by as much as 64%, from US$102m to US$167m.”

In the previous month, Angala revealed that a significant 53% increase in sales was observed in 2023. It also presented local products to international travellers, resulting in sales totalling US$3.3m, marking a notable 312% increase from the preceding year.

“We struggled to rise to the occasion, but demonstrated out strength and resilience as an organisation that can adapt and improve,” he further added.

Through this platform, the company seeks to enhance customer convenience by allowing overseas Filipino workers, balikbayans, and their families to conveniently purchase pasalubong or gifts online.

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