New circular from PH’s central bank to address concerns on electronic fund transfers

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Azunta Gaviola

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9 months ago

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Manila, Philippines – A new circular from the Bangko Sentral ng Pilipinas was issued for banks and other financial institutions recently in an effort to address consumer concerns related to electronic fund transfers. 

According to Circular No. 1195, the originating financial institution must inform the sender regarding the accurate status of the electronic fund transfer. 

The receiving financial institution, on the other hand, shall notify the beneficiary once the funds are credited to their account.  

Provisions of the circular also extend to requiring automated clearing houses to adopt a common language. This approach ensures customers can determine the actual status of the fund transfers and inform users regularly until the concern is settled. 

Banks and electronic money issuers of the InstaPay and PESONet automated clearing houses, as well as clearing switch operators like BancNet, Inc., and the Philippine Clearing House Corporation, are all subject to complying with the circular.

Talking about the initiative, the BSP emphasised that prompt resolution of customer concerns on electronic funds may foster trust and confidence in digital payment systems.

Be part of the forefront of innovation and reshape the future of retail and e-commerce! Making its highly anticipated return, MARKETECH APAC and UpTech Media partners for the Retail & E-Commerce Innovation Marketing & Tech Summit Philippines 2025, happening on 12 August 2025 at Shangri-La The Fort, Manila. Don’t miss out!

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Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.