India – Wipro has expanded its partnership with ServiceNow to help organisations implement and scale agentic artificial intelligence (AI) workflows across key enterprise functions, including IT, human resources, procurement, and cybersecurity.
Under the expanded collaboration, Wipro will integrate Wipro Intelligence™, its suite of AI-powered platforms, solutions, and services, with the ServiceNow AI Platform. The integration is intended to help organisations streamline the initiation, orchestration, and execution of work across enterprise systems while reducing manual coordination and improving visibility into operational processes.
According to the companies, the combined offering is designed to accelerate turnaround times and strengthen accountability and governance across business operations.
Several Wipro Intelligence™ solutions will leverage capabilities from the ServiceNow AI Platform. These include SmartProcure, a procurement-focused solution aimed at improving workflow efficiency and cycle times through standardised intake, approvals, and execution processes; Telco Autonomous Networks, which combines AI-enabled workflows with telecommunications-specific capabilities to support service operations and issue resolution; and Cyber Transform, which focuses on improving vulnerability management, incident response workflows, and governance across cybersecurity operations.
“AI isn’t new to enterprises, but connected, governed, and outcome-driven AI is,” said Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow. “That’s what this partnership makes real. When agentic AI runs inside secure workflows, ideas start delivering real results and the agentic enterprise becomes possible.”
Malay Joshi, Chief Executive Officer of Wipro’s Americas 1 Strategic Market Unit, said the partnership is focused on helping enterprises move beyond AI experimentation and into scaled deployment.
“For most enterprises, the real challenge with AI is not ambition, but execution at scale. Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting-led, AI-powered approach that translates business priorities into industry-aligned AI solutions. Together with Wipro Intelligence™, we are helping clients streamline operations, drive measurable outcomes, and scale AI adoption with the right governance and controls in place.”
The companies said customers can expect a unified experience for submitting and managing work requests across enterprise functions, along with workflow designs that incorporate governance and auditability. Other anticipated benefits include reduced manual coordination, faster process cycle times, and greater visibility into operational status, ownership, and task completion.
Wipro and ServiceNow said the expanded partnership aims to support enterprise-scale deployment of agentic AI while enabling policy-aligned actions that enhance employee experiences, operational agility, and business outcomes.
