Shenzhen, China – Tencent Cloud said its active overseas customer base doubled over the past year, as international demand for its AI products and services grew by triple digits.
The company also outlined updates to its enterprise AI portfolio, including the upcoming general release of its Hy4 and Hy4 Flash models, and expanded capabilities for its WorkBuddy office productivity agent.
“AI is creating new opportunities for businesses, but its real value comes when it can be applied to everyday operations and adopted at scale,” said Dowson Tong, Senior Executive Vice President of Tencent and CEO of the Cloud and Smart Industries Group.
“At Tencent Cloud, we’re bringing together our AI models, tools such as WorkBuddy and cloud infrastructure to help more businesses put AI to work, building on their strengths and unlocking new opportunities for growth,” Tong continued.
Hy4 models and enterprise AI tools
Tencent said the general release of Hy4 is expected soon. The model is designed to improve performance on long-horizon and real-world productivity tasks, increase reasoning efficiency and introduce visual understanding.
The company is also preparing Hy4 Flash, a lower-cost model that will include visual understanding and agent capabilities.
Enterprises can access Tencent’s Hy models and third-party models through Tencent Cloud TokenHub, a platform that provides a single API and tools for managing model access, usage, governance and billing.
Tencent is expanding WorkBuddy for international businesses. The agent connects with messaging applications and enterprise systems, allowing users to complete tasks within tools they already use. Customers can select models for different tasks, while built-in security controls support enterprise deployment.
The company has also made CodeBuddy, WorkBuddy, Miora, its Agent Development Platform, MAGIC AI and Agent Runtime available internationally. In China, Tencent introduced Buddy One, a system that allows WorkBuddy to coordinate tasks across Tencent office applications and specialised business agents.
Overseas growth and partnerships
Tencent Cloud serves customers in more than 150 countries and regions. The company said nine in 10 Chinese internet companies expanding internationally use its cloud services.
In Southeast Asia, Tencent Cloud helped Indonesian telecoms operator XLSMART migrate more than 1,000 microservices. It is also exploring wider cloud and AI collaboration with Telkomsel and Indosat. In Thailand, CP AXTRA is working with Tencent Cloud on operational modernisation across supply chain management, finance and other functions.
In Hong Kong and Macau, customers include Hung Fook Tong and Fusion Bank. Tencent Cloud said its business in the two markets has grown for seven consecutive years.
In Japan and South Korea, the company works with Kakao, Com2uS, Gokko and Pokekara. In Europe, payments provider iyzico and e-commerce platform eMAG have migrated workloads to Tencent Cloud, with further collaboration in big data and AI. In Brazil, Extreme Digital Solutions and Positivo use Tencent Cloud to deliver PalmAI and other cloud-based services.
Tencent Cloud also announced partnerships with Alsaif Gallery, Hoolive, OmniOps and TruKKer in the Middle East, as well as Infosys Solusi Terpadu and Central Retail Digital in other markets. With Central Retail Digital, the companies are exploring the use of AI agents in retail.
Infrastructure expansion
Tencent Cloud expanded infrastructure capacity in 2026 in locations including Frankfurt, Osaka, Riyadh, Malaysia, Mexico and Thailand. Its global infrastructure comprises 25 cloud regions and 70 availability zones, and the company plans further expansion across Asia, the Middle East, Europe and the Americas over the next year.
The company offers public, dedicated, private and hybrid cloud environments. Its Tencent Cloud Enterprise service allows organisations to deploy public cloud capabilities in environments they control, while retaining control over sensitive data and critical workloads.
Tencent Cloud also introduced a fellowship programme for technology and industry leaders to exchange expertise and practical experience in AI adoption.
