Tag: Cybersecurity

Inside the Firewall: How CX platforms make security part of the experience, not a step added afterwards

4 hours ago

Bernard Parado

Customers rarely think about security until it gets in their way. A forgotten password, an extra verification code or a stalled refund can turn a smooth journey into a frustrating one, and the brand takes the blame whatever the cause. That is why customer experience platforms are changing how they approach...

Inside The Firewall: Across the customer journey, trust is the new experience and security builds it

1 day ago

Bernard Parado

Cybersecurity awareness often puts the spotlight on the systems behind the screen, such as networks, data and the AI tools now woven into daily operations. Earlier pieces in the Inside the Firewall series looked at how businesses protect data and govern AI. But security is also felt in much simpler moments,...

Mashreq, Clari5 expand AI support for fraud detection and investigations

1 day ago

Ansherina Baes

Bengaluru, India – Mashreq has introduced generative artificial intelligence capabilities to its fraud risk management platform in collaboration with Clari5, a Perfios company. The capabilities are intended to improve fraud detection, increase analyst productivity and support investigative decision-making....

Inside the Firewall: What AI governance means for APAC businesses as the focus shifts from protecting systems to governing actions

2 days ago

Bernard Parado

As AI agents move from pilots into everyday business operations, the way organisations think about security and oversight is changing. Agents do not just generate answers. They take actions across multiple systems, often at a speed and scale that traditional controls were never designed for. For businesses...

Inside the Firewall: Why data is at the centre of the push to secure AI agents across APAC

2 days ago

Bernard Parado

Businesses are moving AI agents out of pilot projects and into everyday work. Unlike a chatbot that answers questions, an agent is given a goal and the access to pursue it. It reads files, queries systems, sends messages, and takes actions on a company’s behalf, often faster than any person can follow....

Hackers pose as IT staff to break into law firms, new report finds

6 days ago

Bernard Parado

Singapore – Financially motivated adversaries accounted for 82% of malicious activity observed against the legal sector, according to the CrowdStrike report released on 28 October 2026. The cybercrime group CHATTY SPIDER emerged as the dominant threat to US law firms, with its activity growing by 129%. In...

Deel launches workforce security platform to detect identity fraud in hiring

6 days ago

Ansherina Baes

Singapore – Deel has introduced a workforce security platform designed to detect identity fraud during recruitment and throughout employment, with coverage across more than 150 countries. Deel has launched Deel Security, a platform that aims to identify and prevent workforce identity fraud from the...

SentinelOne launches Singularity ASOC to automate security operations centre workflows

6 days ago

Bernard Parado

Singapore – SentinelOne has launched Singularity ASOC, an integrated suite that combines data ingestion, AI-led investigation and automated response for security operations centre (SOC) teams. The company introduced the product to its global customer conference on 27 October. ASOC stands for Autonomous...

ESET adds AI Security and Anti-Scam features to consumer and small business products

1 week ago

Ansherina Baes

Singapore – ESET has expanded its consumer and small office/home office (SOHO) cybersecurity offerings with new features designed to detect AI-driven scams, monitor AI agent activity and strengthen online privacy. The upgrades to ESET HOME Security and ESET Small Business Security introduce an AI Security...

Fujitsu launches cybersecurity solution to help businesses prioritise risks

1 week ago

Ansherina Baes

Kawasaki, Japan – Fujitsu has launched a cybersecurity solution designed to help organisations identify cyber risks, prioritise countermeasures and coordinate responses based on business impact. The solution brings together attack surface management (ASM), cyber threat intelligence (CTI), vulnerability...

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Tag: Cybersecurity

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